Cisco PI HA Cluster - Primary Failover

[ViktorVik36163]

Hi all,

We have a Prime Infrastructure 3.3 HA Cluster (automatic failover type) with the following problem:

Primary Server had Syncing State before Failover and the Secondary was active.

In the Health Monitor of the Primary server we get Status "WARNING" and see:
State "Primary Failover" and message: "The primary failed and hence a failover started on Primary detects
secondary in active & restart primary process in standby mode." (see screenshot below)

After we try to reload Primary server or try to use "application start/stop" NCS commands in the CLI:
Primary has "Syncing" State, services become "running", then Primary State become "Failover" and all services become "dropped".

Also, nothing happens when we try to use "Failback" on the Health Monitor page of the Secondary Server.

Please help to solve this problem.

[marce1000]

 - Check this thread 'adapt it to your needs' there are a few elements and commands + others which you can try for your problem :

   https://community.cisco.com/t5/network-management/cisco-prime-ha-secondary/td-p/2474214

 M.