Cisco Prime GUI is not loading.

[sergio.flores]

Hi All,

I'm having issue with Cisco Prime GUI not loading on any browser.

I ssh to the VM running Cisco Prime and ran a NCS Status and this is what I get.

# ncs status
Health Monitor is running, with an error.
initHealthMonitor(): can not start DB
Ftp Server is running
Database server is stopped
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
CNS Gateway with port 11011 is down
CNS Gateway SSL with port 11012 is down
CNS Gateway with port 11013 is down
CNS Gateway SSL with port 11014 is down
Plug and Play Gateway Broker with port 61617 is down
Plug and Play Gateway config, image and resource are down on https
Plug and Play Gateway config, image and resource are down on http
Plug and Play Gateway is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...

I tried a few commands like ncs stop and ncs start but with no success.

I restarted the VM but that didn't fix the issue. My question is the following:

Should I run these commands to try to fix the issue?

1. Stop the NCS
2. Run 'ncs db reinitdb'
3. Start the NCS

and if that doesn't work I'll try these:

1. NCS stop
2. NCS DB reinitdb
3. NCS start

If that doesn't work I'm planning to do a fresh install of prime on a VM, and when I bring up Prime again will I have to rediscover or add the controllers and APs currently working in my wireless environment? Will it affect in any way the APs configurations if I re-add them back to Prime?

Thanks in advance for your help.

[balaji.bandi]

Can you post ncs status output. Some time it will take longer to load Fully functional web server to load.

give some time and try. mean time can you post the output requested, Hope you have enough space available ?

[u4mjac1975]

Same thing has happened to me .... Prime has just stopped .... this is the output - reads just the same.

Prime/admin# show application status NCS

Health Monitor Server is starting.
Database server is running
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
Matlab Server Instance 2 is running
Matlab Server Instance 3 is running
NMS Server is stopped.
CNS Gateway with port 11011 is down
CNS Gateway SSL with port 11012 is down
CNS Gateway with port 11013 is down
CNS Gateway SSL with port 11014 is down
Plug and Play Gateway config, image and resource are down on https
Plug and Play Gateway is stopped.
SAM Daemon is running ...
DA Daemon is running ...
Compliance engine is running

Very Strange

[balaji.bandi]

may be reload and test again ?

[renjithg]

ncs run reset DB  is command to reset DB in Prime version starting from 3.0.

ncs db reinitdb command to reset DB in Prime version from 1.x to 2.2.

This would eventually blow away all data present in DB. Then, you must restore a valid good backup of application to

restore and retain all data.

The error shows DB cannot be started due to fact may be service was stopped forcefully without DB to allow to stop all its services gracefully. open TAC case and so we can fix DB issue without cleaning up DB