Cisco Works - No data collection after 1st.

[steve switzer]

Hi

Have a real problem getting our cisco works server to work.

We have got a new server - built from scratch and installed Cisco Works

on it.

We are on LMS 3.2 .

Having done all the device updates we have found that cisco works is not

working-

Go into Campus Manager  - Start Data Collection.

First one works then nothing happens for the others.

Permanent status of idle.

Anyone any ideas

Steve

[Joel Monge]

Make sure you are on Campus Manager 5.2.1.  Post your CSCOpx\log\ani.log.

[steve switzer]

Hi Joel;

Thanks for your reply.

Yes - we are on Campur manager 5.2.1

How do i get these logs.

Do you know where i can find the serial number of the cisco works

Steve

[Joel Monge]

This log will be in your LMS installation path.  This is by default C:\Program Files\CSCOpx\log.  If you installed on a different path then search accordingly.  LMS has a PIN and PAK, if you need to get a license file, you will usually be asked for the PAK which is printed on the software claim certificate.  There is no way to get this electronically.

[steve switzer]

Hi

Sorry about the delay Joel.

However i have attached the ani log and woul be delighted if you could look at them.

I have had to concentrate on other issues but can now look again at this

Kind Regards

Steve

[Joel Monge]

This is CSCtd49439.  You can open a TAC case to request the patch.  You can now open cases directly from here using the Action Panel to the right (for details see https://supportforums.cisco.com/docs/DOC-13613).  The advantage is all the information we have discussed here will be attached to the case for your engineer to review.

[steve switzer]

Hi Joel

You were right - cisco did think it was that bug but they were wrong.

Applying the patch had no effect.

Have you any other ideas ?

Steve

[Joel Monge]

Seems the patch you were given is bad.  I will check on this internally with your TAC engineer and get you a good patch.  If the problem is not fixed, first thing that would help identify what else might be wrong is a new ani.log after re-creating the error.  However, the patch will fix this problem and has been tested.  You will here from your engineer shortly.

[steve switzer]

Appreciate the help joel

Steve

[bdarwish · Accepted solution]

Date Created: 04-JAN-2011 12:13 PM Created By: Darwish, Belal(BDARWISH,280160) first traces for CSCtd49439 appeared in the logs, after applying the patch, the traces for this bug disappeared but the problem persisted.

further debugging revealed that CSCtg20882 has kicked in to, after applying the patch for CSCtg20882 DC ran smoothly.

[steve switzer]

Hi

I am the user and this is now fixed