Ciscoworks LMS 3.2 Web Server won't start after reboot

[james.lambert]

Hi,

I restarted Ciscoworks as I had a problem with inventory collection (and normally needs a reboot every 2-3 weeks).

Since the restart, I am unable to browse to the Ciscoworks application. from the DCRlog, it looks like it is taking some time to load the internal DCR server or isn't going to! 

I tried starting the Apache service manually, but got a 193 error code.

Any help appreciated! I attach a pdshow output and last few lines of dcrlog..

[ Thu Jul 24 10:38:00 BST 2014 ] Starting DCR Server...
[ Thu Jul 24 10:38:19 BST 2014 ] No restore has happened
[ Thu Jul 24 10:38:31 BST 2014 ] Starting "InternalDCR" server...
[ Thu Jul 24 10:38:31 BST 2014 ] Starting "DCR" **North-bound server**...
[ Thu Jul 24 10:38:31 BST 2014 ] Starting "LocalDCR" **LOCAL server** ...
[ Thu Jul 24 10:38:32 BST 2014 ] Starting "LocalDCR" **EventListenerDCR server** ...
[ Thu Jul 24 10:38:33 BST 2014 ] DCR Server started successfully.
[ Mon Sep 01 12:23:56 BST 2014 ] DCRServer stopped upon request
[ Mon Sep 01 13:00:56 BST 2014 ] Starting DCR Server...
[ Mon Sep 01 13:01:16 BST 2014 ] No restore has happened
[ Mon Sep 01 13:52:49 BST 2014 ] Starting DCR Server...
[ Mon Sep 01 13:53:12 BST 2014 ] No restore has happened

[AFROJ AHMAD]

Hi ,

follow the below steps::

1. reset the casuser:

NMSROOT/CSCOpx/setup/support > resetCasuser.exe

2.regenerate the SSL certificate :

1)       Stop the daemons manager from CLI using
/etc/init.d/dmgtd stop (solaris)
or
net stop crmdmgtd (windows)

2)       Backup the following files found in NMSROOT/CSCOpx/MDC/Apache/conf/ssl and
then delete:
server.crt
server.csr
server.key
server.pk8

Under CLI go to "NMSROOT\CSCOpx\MDC\Apache\" and then run ConfigSSL.pl by typed the following
command on CLI.

CSCOpx\MDC\Apache\perl configssl.pl -disable
CSCOpx\MDC\Apache\perl configssl.pl -enable

Then fill the certificate accordingly and restart daemons from CLI using net

start the daemon manager:
/etc/init.d/dmgtd stop (solaris)
net start crmdmgtd (windows)

If above does not help then check the below things:

Make sure files

/opt/CSCOpx/MDC/tomcat/shared/lib/ctm_config.txt and

/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm_config.txt has proper content.

File should not be empty. Check any working server (If any available or just send me these files)  for the content, copy and replace
=================

Thanks-

Afroz

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