CiscoWorks RME Compliance Check - Has any body seen a DCMA0038 error?

[Russell Bovaird]

All,

We are currently running:

Name	Version	License Status	Size
CiscoWorks Common  Services	3.3.0	Licensed	Not applicable
Campus Manager	5.2.1	Purchased	1500
CiscoView	6.1.9	Licensed	Not applicable
CiscoWorks  Assistant	1.2.0	Licensed	Not applicable
Device Fault  Manager	3.2.0	Purchased	1500
Internetwork Performance  Monitor	4.2.0	Purchased	1500
LMS Portal	1.2.0	Licensed	Not applicable
Resource Manager  Essentials	4.3.1	Purchased	1500

I am trying to run a compliance check, but am receiving this error:

     DCMA0038: No device found for the selected Baseline Template.

I am unable to select the devices that I want to check.

Does anyone know what service is not running or what I need to to do get Cisco Works working?

I have also tried with the other base templates but all return the same error.

It seems that direct deploy is also having the same trouble.

This did work a week ago and nothing has changed that I know of.

I could not find the appropriate log to attach - will post when notified of which log to post :-)

Any ideas are gratefully received.

Kind regards

Russ

[Joe Clarke]

This template works because it points to the superset of all 3750 switches.  There does appear to be some corruption in your package map related to 3750s, so perhaps fixing the map will also fix this problem.  Can you confirm that changing the device type for the non-working script to be all 3750s works?

[Russell Bovaird]

Joe,

I changed the DeviceFamily from:

     DeviceFamily="279486486"

This is the 3750-24PS

to:

     DeviceFamily="999990406"

This is all 3750 switches

From one of the working templates which selected all the 3750s

Running this ammended template worked.

Does this look like a corruption of files problem?

Thanks

Russ

[Joe Clarke]

Yes, I suspect the package map corruption is at fault here.

[Russell Bovaird]

Thanks Joe,

I'll talk with TAC and see if everything is working again once the new packages are rebuilt.

I'll report back once this has been done.

Thanks for your help.

Regards

Russ

[Russell Bovaird]

See https://supportforums.cisco.com/message/3071750

for solution