Re: DFM error in device allocation settings screen

Michel Hegeraat · ‎01-15-2010

New install of lms3.2 on windows 2K3

I see this error in the auto allocation settings

Error in getting instance of TreeGenerator class

com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator
Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

The seed devices in DCR get into DFM but remain mostly learning

All the DFM processes appear to be working. Not sure where to start on this one.

In DFMLogServer.log I see this but not sure who tried to bind to what

15/Jan/2010 09:14:50:044 ERROR ? ? - Exception in registry server java.net.BindException: Address already in use: JVM_Bind
15/Jan/2010 09:15:20:700 ERROR ? ? - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
15/Jan/2010 09:15:20:700 ERROR ? ? - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
15/Jan/2010 09:15:20:700 ERROR ? ? - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

I attached dfm logs in CSCOpx\log and the smarts logs

If anyone has got an idea what is going wrong here please let me know

Cheers,

Michel

Joe Clarke · ‎01-15-2010

Post the DFMOGSServer.log.

Michel Hegeraat · ‎01-16-2010

Here it is Joe,

In fact all DFM logs are in dfm_log.zip and the logs of smarts are in smarts_log.zip

Cheers,

Michel

Joe Clarke · ‎01-16-2010

I'm not seeing any errors here. It could be that someone just shut this daemon down. Try restarting Daemon Manager, and see if the all the daemons come back up.

Michel Hegeraat · ‎01-17-2010

I tried that, even the server itself.

No change

Cheers,

Michel

Joe Clarke · ‎01-17-2010

What relevant errors do you see in Event Viewer? Also, post the syslog.log.

Michel Hegeraat · ‎01-17-2010

Hi Joe,

There are 2 error events in the Application events view related to ciscoworks.

The description for Event ID ( 16640 ) in Source ( SMARTS ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:

[15-Jan-2010 1:07:25 PM+637ms] t@9712 HTTP #1
HTTP-E-ENOTIMPLEMENTED-This server does not implement the method "OPTIONS".
.

The description for Event ID ( 16640 ) in Source ( SMARTS ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:

[15-Jan-2010 1:07:24 PM+012ms] t@16196 HTTP Accept
CI-E-EWHILE-While executing function "doSelect"
CI-EFLOWID-For flow CI_FlowTCP_U [] IN_FLOW|PHYSICAL
. *:9002 KS 15-Jan-2010 1:07:09 PM, KR 15-Jan-2010 1:07:09 PM
. Open fd=1452, 127.0.0.1:9002 -> 127.0.0.1:21419, tmo 0 00:00:15 N/S 1/0
CI-EDEADMAN-Deadman timer expired; in file
"H:/FOUNDATION-7.0.2.X-HF/39/smarts/clsapi/ci_flow.c" at line 1385
.

I rebooted the system to get the messagers related to starting the services in the syslog.

I see the DFMCTMStartup stops quite soon after being started.javascript:launchProcessBrowser('DFMCTMStartup')

Cheers,

Michel

Joe Clarke · ‎01-18-2010

These event viewer messages are not problematic. And the processes you show in the screenshot should be down. What about the initial symptom? Is it still present? Is DFMOGSServer down?

Michel Hegeraat · ‎01-19-2010

Hi Joe,

Yes I still see the same error message. And the devices remain in learning state.

The DFMOGSServer shows as Program Started - No mgt msgs received.

Cheers,

Michel

Joe Clarke · ‎01-23-2010

Shutdown Daemon Manager, then post the output of the command "netstat -a -n -o -b".

Michel Hegeraat · ‎01-25-2010

Hi Joe,

Here is the output.

What are we looking for?

Cheers,

Michel

C:\Documents and Settings\Administrator>net stop crmdmgtd
The CiscoWorks Daemon Manager service is stopping...............................
..............................................
The CiscoWorks Daemon Manager service was stopped successfully.

C:\Documents and Settings\Administrator>netstat -a -n -o -b

Active Connections

Proto Local Address Foreign Address State PID
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING 732
RpcSs
[svchost.exe]

TCP 0.0.0.0:445 0.0.0.0:0 LISTENING 4
[System]

TCP 0.0.0.0:514 0.0.0.0:0 LISTENING 1264
[crmrsh.exe]

TCP 0.0.0.0:1025 0.0.0.0:0 LISTENING 436
[lsass.exe]

TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING 1824
TermService
[svchost.exe]

TCP 10.170.46.111:139 0.0.0.0:0 LISTENING 4
[System]

TCP 10.170.46.111:3389 10.170.102.79:31592 ESTABLISHED 1824
TermService
[svchost.exe]

TCP 10.170.46.111:7850 10.170.46.120:139 TIME_WAIT 0
UDP 0.0.0.0:514 *:* 1244
[crmlog.exe]

UDP 0.0.0.0:1028 *:* 796
Dnscache
[svchost.exe]

UDP 0.0.0.0:4500 *:* 436
[lsass.exe]

UDP 0.0.0.0:500 *:* 436
[lsass.exe]

UDP 0.0.0.0:445 *:* 4
[System]

UDP 0.0.0.0:69 *:* 1280
[crmtftp.exe]

UDP 10.170.46.111:137 *:* 4
[System]

UDP 10.170.46.111:123 *:* 816
W32Time
[svchost.exe]

UDP 10.170.46.111:138 *:* 4
[System]

UDP 127.0.0.1:123 *:* 816
W32Time
[svchost.exe]

C:\Documents and Settings\Administrator>

Joe Clarke · ‎01-25-2010

This checks. Do you have the Windows Firewall service enabled? It appears that DFMOGSServer is hanging trying to connect the DfmServer.

Michel Hegeraat · ‎01-26-2010

Hi Joe,

Firewall service is not running

What port is this running on?

Could I try to connect with telnet to that port?

Cheers,

Michel

Michel Hegeraat · ‎01-26-2010

Got it!

I needed the machine to register with the DNS...to have a DNS entry

I do this using DHCP....

Now that I put the IP address static on the machine the problem is gone.

Sorry to waste time.

Strange feature though...

Cheers,

Michel

Joe Clarke · ‎01-26-2010

DHCP is absolutely NOT supported with LMS. The installation checks for this, in fact. I'm surprised it allowed you to install. All LMS servers must have a static IP address.