DFM Event Summarys

[Ian Beck]

Within the DFM Event summuary I have entires, which when clicked on show no events.

Does this require a TAC case to access the DB to clear ?

Thanks

[Ian Beck]

You are correct Jo. As though the alert is deleted but has left an indicator

[Joe Clarke]

Is your server integrated with ACS?  If so, do you see devices under Common Services > Device and Credentials > Reports > Devices not configured in ACS?  If so, then that could explain why DFM thinks it has active events for devices you cannot see.  Additionally, post the NMSROOT/log/dfmLogs/AAD/AAD.log.

[Ian Beck]

We do not use ACS with Cisco Works, only with the relevant devices.

Log file attached

[Joe Clarke · Accepted solution]

There are no relevant errors.  I imagine you just have some stale data in the EPM database.  You can reinitialize this database with the following command, and that should clear up the portlet:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

[Ian Beck]

Thanks Jo