04-05-2012 06:20 AM
Unable to run Eos/EoL report, I get error that my cisco.com credential are not valid, I verified my credential and they work fine. I'm running RME4.3.2 on Solaris 10.
04-05-2012 08:18 AM
have you installed cwcs33x-sol-CSCto46927-1.tar (solaris) cwcs33x-win-CSCto46927-1.zip (windows) yet? Your error seems to indicate that you really have an issue with CCO login, not with the URL for generating the report. But if you havn't the patch installed, you need it anyway...
Also, once I had to set the CCO credentials explicitely in
Common Services > Server > Security > Cisco.com Connection Management > Cisco.com User Account Setup
04-05-2012 02:00 PM
My credentials are fine, I'm able to run software report and download images from within Cisco works but the hardware Eos/Eol doesn't seem to work. I don't think I have this patch, I will install and try-
04-11-2012 12:43 PM
I installed the patch for solaris I'm now able to run the report but it failed with the following error
"there is a problem in generating the PDF/CSV file. Check the job log for more details." here is the log from job.log
Please advise.
Wed Apr 11 15:23:57 EDT 2012 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG,getData,281,Exception while creating EOS_EOL reportcom.cisco.nm.rmeng.inventory.reports.util.IRException: Cisco.com Exception
at com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG.getData(EOS_EOL_RDG.java:234)
at com.cisco.nm.rmeng.inventory.reports.datagenerators.DataGenRequestHandler.getData(DataGenRequestHandler.java:44)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.generateReportData(JobExecutor.java:858)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.runReport(JobExecutor.java:453)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.main(JobExecutor.java:1272)
[ Wed Apr 11 15:23:57 EDT 2012 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,866,IRException throwncom.cisco.nm.rmeng.inventory.reports.util.IRException: Cisco.com Exception
at com.cisco.nm.rmeng.inventory.reports.datagenerators.EOS_EOL_RDG.getData(EOS_EOL_RDG.java:283)
at com.cisco.nm.rmeng.inventory.reports.datagenerators.DataGenRequestHandler.getData(DataGenRequestHandler.java:44)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.generateReportData(JobExecutor.java:858)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.runReport(JobExecutor.java:453)
at com.cisco.nm.rmeng.inventory.reports.job.JobExecutor.main(JobExecutor.java:1272)
[ Wed Apr 11 15:23:57 EDT 2012 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,generateReportData,869,1Cisco.com exception
[ Wed Apr 11 15:23:57 EDT 2012 ],ERROR,[main],com.cisco.nm.rmeng.inventory.reports.job.JobExecutor,runReport,676,Report generation is not successful
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