Error of IOS update in Cisco Prime

[R.P7900]

hello,

i have problem with ios updating in cisco prime.I updated ios for switch 9300 , in switch show correct version but in cisco prime show last version and i recieve error : '' Unexpected error. See the log file inventory.log for details. ''. version of my cisco prime is 3.3.

Can any person  say ,what should i do?

Regards

[marce1000 · Accepted solution]

 - You should start by checking if your 9300  is supported in Prime 3.3  :

               https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-tables-list.html

 M.

[R.P7900]

thanks alot .

[R.P7900]

At first i updated ios in version 16.9.3 and i had problem with that.again i try with lower version (16.6.6) and yet all information are update.
thanks

[omz]

 Hi

What does the log file show .. Unexpected error. See the log file inventory.log for details

You can get the log file from /opt/CSCOlumos/logs directory in Prime. 

or Administration > Logging

[R.P7900]

thanks alot.