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Error of IOS update in Cisco Prime

R.P7900
Level 1
Level 1

hello,

i have problem with ios updating in cisco prime.I updated ios for switch 9300 , in switch show correct version but in cisco prime show last version and i recieve error : '' Unexpected error. See the log file inventory.log for details. ''. version of my cisco prime is 3.3.

Can any person  say ,what should i do?

 

Regards

1 Accepted Solution

Accepted Solutions

Mark Elsen
Hall of Fame
Hall of Fame

 

 - You should start by checking if your 9300  is supported in Prime 3.3  :

               https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-tables-list.html

 M.



-- Let everything happen to you  
       Beauty and terror
      Just keep going    
       No feeling is final
Reiner Maria Rilke (1899)

View solution in original post

5 Replies 5

Mark Elsen
Hall of Fame
Hall of Fame

 

 - You should start by checking if your 9300  is supported in Prime 3.3  :

               https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-tables-list.html

 M.



-- Let everything happen to you  
       Beauty and terror
      Just keep going    
       No feeling is final
Reiner Maria Rilke (1899)

thanks alot .

At first i updated ios in version 16.9.3 and i had problem with that.again i try with lower version (16.6.6) and yet all information are update.
thanks

omz
VIP Alumni
VIP Alumni

 Hi

What does the log file show .. Unexpected error. See the log file inventory.log for details

You can get the log file from /opt/CSCOlumos/logs directory in Prime. 

or Administration > Logging

thanks alot.