ISR4331-B/K9 not recognized by Prime 3.4

[mmccallebaut]

In our network we have routers installed of the type ISR4331/K9 and ISR4331-B/K9. First of all we can't find what the difference is between both routers. Furthermore the routers of the type ISR4331/K9 are manageable in Prime 3.4 (OID 1.3.6.1.4.1.9.1.2068) , unfortunately the routers of the type ISR4331-B/K9 NOT (OID 1.3.6.1.4.1.9.1.2338).

Can anybody explain the difference between both routers and the reason why the last ones are not yet manageable in our Prime 3.4 ? 

Thanks in advance

Best regards

Mike

[marce1000]

 - The why is a question that only CISCO can answer ; as far as the supported device list per Prime version - check the  link below :

 https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-tables-list.html

M.

[Leo Laohoo]

Did you load the device pack?