LMS 2.5 new build with RME problems

[nick.smith]

Completed installation of Common Services 3.0 and RME 4.0 onto new Win2003 server. On completion of build the following RME processes did not and will not start:

RMEDbEngine

RMEDbMonitor

ConfigMgmtServer

NCTemplateMgr

RMEOGSServer

SyslogCollector

EssentialsDM

CTMjrmServer

ChangeAudit

ICServer

SyslogAnalyzer

I have also installed Campus 4.0 and completed a discovery of devices. Devcices then transfered over to DCR and from here is where they currently sit.

I am unable to transfer devices into RME probably due to the above processes not running.

Never had these isses with Ciscoworks 2000 and this new interface takes a little getting used to.

Response much appreciated.

[leonvd79]

Take a look at the log files in the NMSROOT$\log folder. Have you installed SP 2 for CS and RME? Do you use ACS authentication by any chance?

[nick.smith]

Thanks for the reply Leon.

The log files do not give much away apart from the obvious RMEDbEngine failed to start. I am not using ACS authentication at this stage as I am sitting directly on the server as the administrator.

Another possible bug is that even though I have devices sitting in DCR, whenever I try and import them into RME it warns me that I have no devices to transfer - it as though RME cannot cummunicate with DCR.

I have also tried to locate the Service Packs for both CS 3.0 and RME 4.0 but whenever I follow the link from the online documentation in Cisco it informs me that "There are currently no files for this type" even though there are extensive documents for each service pack.

Can you post the correct link to each service pack if possible.

Many thanks.

[leonvd79 · Accepted solution]

To access the updates you need to go to the product homepage at http://www.cisco.com/en/US/products/sw/cscowork/ps2425/index.html and select download.

Click on one of the Application-Level updates hyperlinks for CiscoWorks Server, Campus Manager and RME to access the updates.

You'll need a valid Cisco.com login to access the software.

[nhabib]

You could be running into bug id CSCsa75824

Make sure you have installed the latest LMS 2.5 Updates

(Common Services 3.0.2, Resource Manager Essentials 4.0.2 and Campus Manager 4.0.2)

[nick.smith]

Many thanks for the advice given. I applied all the relevant service packs to CS, RME and CM and now all problems have been resolved.

Cheers.