LMS 2.6 - 1) disappeared interfaces in DFM 2) selfclosing window (2)

[Alexander Belonogov]

In additional to https://supportforums.cisco.com/thread/2006829 (can not answer in time).

We have LMS 2.6.

In our net  we use CISCO routers 2811 and Interface type Tunnel was configured on  it. So IP address of this tunnel-interface is not reachable from  CiscoWorks-server. DFM has showed alerts for this trouble and we changed  Management State from "true" to "false" for Tunnel-interface on all  2811 routers.

Problem1:  after last restart CiscoWorks-server new alerts was appeared in DFM -  not reachable IP-addresses on tunnel-interfaces and now we does not see  this interfaces in Detailed Device View and can not change their  Management State. So we have some wrong alerts now. I tried to delete  device by Device Management and add it again but I have no result -  tunnel-interface did not appear in list of interfaces in Detailed Device  View.

How we can get correct information in Detailed Device View  and managament it?

Problem2: For one device we can't open window of Detailed  Device View - in DFM Alerts and Acivities I click on device name, window  is opened and instantly closed. How we can understand what's wrong with  it?

DFM version is:

Version &  Patch Level:
2.0.13

This spam into DDV.log

02-Mar-2010|11:46:02.927|ERROR|DDV|Ajp13Processor[9009][11]|DDVSaxParser|Parse|.|Exception  4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode:  0x1258ad) was found in the element content of the document.

02-Mar-2010|11:46:02.927|ERROR|DDV|Ajp13Processor[9009][11]|DDVAction|main|.|
02-Mar-2010|11:48:04.599|ERROR|DDV|Ajp13Processor[9009][8]|DDVSaxParser|Parse|.|Exception  4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode:  0x1258ad) was found in the element content of the document.
02-Mar-2010|11:48:04.599|ERROR|DDV|Ajp13Processor[9009][8]|DDVAction|main|.|
02-Mar-2010|11:48:08.052|ERROR|DDV|Ajp13Processor[9009][0]|DDVSaxParser|Parse|.|Exception  4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode:  0x1258ad) was found in the element content of the document.
02-Mar-2010|11:48:08.052|ERROR|DDV|Ajp13Processor[9009][0]|DDVAction|main|.|
02-Mar-2010|11:48:15.631|ERROR|DDV|Ajp13Processor[9009][8]|DDVSaxParser|Parse|.|Exception  4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode:  0x1258ad) was found in the element content of the document.

15-Mar-2010|15:39:20.655|ERROR|DDV|Ajp13Processor[9009][2]|DDVSaxParser|Parse|.|Exception  4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode:  0x1258ad) was found in the element content of the document.
15-Mar-2010|15:39:20.655|ERROR|DDV|Ajp13Processor[9009][2]|DDVAction|main|.|

Thanks  in advance.

[Joe Clarke · Accepted solution]

For issue 1, see https://supportforums.cisco.com/message/3020809#3020809 .

For issue 2 it looks like you may have an interface description which has some international characters.  If possible, post the "show run" from this device.

[Alexander Belonogov]

1st issue - It works! Thanks!

2nd issue - after restart daemon issue was gone (may be new config-file replaced old one)

We have one more question. For testing period we configured interface Vlan which emulate gateway with one IP-address. After testing period this IP address was configured on other router. Interface Vlan was removed from 1st router but DFM after each reload show alert with "Duplicate" message and we make manually clear. How we can make DFM to forget about vlan and using IP address on it?

[Joe Clarke]

Perform a rediscovery of the device in question within DFM under DFM > Device Management > Rediscover/Delete.