03-22-2010 03:23 AM
In additional to https://supportforums.cisco.com/thread/2006829 (can not answer in time).
We have LMS 2.6.
In our net we use CISCO routers 2811 and Interface type Tunnel was configured on it. So IP address of this tunnel-interface is not reachable from CiscoWorks-server. DFM has showed alerts for this trouble and we changed Management State from "true" to "false" for Tunnel-interface on all 2811 routers.
Problem1: after last restart CiscoWorks-server new alerts was appeared in DFM - not reachable IP-addresses on tunnel-interfaces and now we does not see this interfaces in Detailed Device View and can not change their Management State. So we have some wrong alerts now. I tried to delete device by Device Management and add it again but I have no result - tunnel-interface did not appear in list of interfaces in Detailed Device View.
How we can get correct information in Detailed Device View and managament it?
Problem2: For one device we can't open window of Detailed Device View - in DFM Alerts and Acivities I click on device name, window is opened and instantly closed. How we can understand what's wrong with it?
DFM version is:
Version & Patch Level:
2.0.13
This spam into DDV.log
02-Mar-2010|11:46:02.927|ERROR|DDV|Ajp13Processor[9009][11]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
02-Mar-2010|11:46:02.927|ERROR|DDV|Ajp13Processor[9009][11]|DDVAction|main|.|15-Mar-2010|15:39:20.655|ERROR|DDV|Ajp13Processor[9009][2]|DDVSaxParser|Parse|.|Exception 4 is:org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x1258ad) was found in the element content of the document.
15-Mar-2010|15:39:20.655|ERROR|DDV|Ajp13Processor[9009][2]|DDVAction|main|.|
Thanks in advance.
Solved! Go to Solution.
03-22-2010 01:11 PM
For issue 1, see https://supportforums.cisco.com/message/3020809#3020809 .
For issue 2 it looks like you may have an interface description which has some international characters. If possible, post the "show run" from this device.
03-22-2010 01:11 PM
For issue 1, see https://supportforums.cisco.com/message/3020809#3020809 .
For issue 2 it looks like you may have an interface description which has some international characters. If possible, post the "show run" from this device.
03-23-2010 05:25 AM
1st issue - It works! Thanks!
2nd issue - after restart daemon issue was gone (may be new config-file replaced old one)
We have one more question. For testing period we configured interface Vlan which emulate gateway with one IP-address. After testing period this IP address was configured on other router. Interface Vlan was removed from 1st router but DFM after each reload show alert with "Duplicate" message and we make manually clear. How we can make DFM to forget about vlan and using IP address on it?
03-23-2010 09:06 AM
Perform a rediscovery of the device in question within DFM under DFM > Device Management > Rediscover/Delete.
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