LMS 2.6 Unable to start the CiscoWorks Daemon Manager

[ogor]

Good morning,

I have a big problem with LMS 2.6, I have installed it onto a COMPAQ DL360, I have configured the application but after a reboot the CiscoWorks Daemon Manager won't start ????

Last week I have the same problem so I have re-installed completly the LMS 2.6 but yesterday the problem appear again.

I'm very desapointed because I'm at the customer office in Africa and I leave tomorrow the country to go back in France and I need to solve the problem before I leave.

So many thanks in advance because this problem is very CRITICAL.

Olivier

[frankzehrer]

Hi Olivier,

what OS Version are you using?

What did you configure?

Lets assume a Windows System: If you changed the password for the casuser the services wont start.

Do you have any message of the eventlog?

Did you setup some securtiy features within the LMS??

Is a ACS Server integrated for authentication?

Best regards,

Frank

[ogor]

Hi,

thanks for your quick reply.

I'm in Win2003 SP1

No password was changed.

No new install like security features

for the moment no ACS auth.

I have only configured the different discovery, data collection etc ...

Olivier

[frankzehrer · Accepted solution]

Hi Olivier,

do you have any message in the windows eventlog??

please try the following:

Install Drive\Program Files\CSCOpx\setup\support\resetcasuser.exe

Where drive is the driveletter where CW is installed.

Hope that helps,

Best regards,

Frank

[ogor]

I have done this :

One of the reasons this can happen is if there was a change made for the casuser account on the box. This is the internal user account Ciscoworks uses for all its internal processes. There is no way to check if the causer password has been changed. However, we can always reset it.

Do the following to reset the casuser account.

- From the Server-CLI (command line) , cd to \CSCOpx\setup\support

- try to run, resetCasuser.exe

- restart your server, net start crmdmgtd

- or try rebooting the box

and it's working.

I have installed the application on the D: do you think it is a problem ?

many thanks

Olivier

[frankzehrer]

Hi Olivier,

i have all my installation running on D: without any problem.

Seems we had the same ideas.

;-)

Best regards,

Frank

[ogor]

I have done this :

One of the reasons this can happen is if there was a change made for the casuser account on the box. This is the internal user account Ciscoworks uses for all its internal processes. There is no way to check if the causer password has been changed. However, we can always reset it.

Do the following to reset the casuser account.

- From the Server-CLI (command line) , cd to \CSCOpx\setup\support

- try to run, resetCasuser.exe

- restart your server, net start crmdmgtd

- or try rebooting the box

and it's working.

I have installed the application on the D: do you think it is a problem ?

many thanks

Olivier

[Martin Ermel]

this alone should not be a problem;

some problems where seen on Windows when TMP and TEMP points to long filenames;

as well there should no other software on the server use the same ports LMS do...

here is a list of the ports:

http://www.cisco.com/en/US/products/sw/cscowork/ps2425/products_quick_start09186a008073eddf.html#wp1027676