09-03-2013 12:59 AM
Hello,
Recently I have problem with Inv. collection jobs because some time after job start CPU goes to 100% and stay like that. I can only do "pdterm ICServer" and than CPU goes to normal. I have done some troubleshoot and discovers that ICServer like to stuck on particular devices (switches), while on other devices (routers) whole job is complete without any problems. I have attached IC_Server.log with example of one unsuccessful job done on 3750 switch. Job is stuck 2 min after start. Any help would be appreciated.
Best regards,
Mladen
09-04-2013 06:55 PM
Hi Maiden,
Run this command >> pdterm EnergyWise
wait for few minutes and check the CPU .
If it goes normal ,let me know.
Thanks
09-05-2013 12:02 AM
Hello Afroj,
There isn't EnergyWise process:
C:\Users\cwsadmin>pdshow -brief
Process State Pid
******* ***** ***
Tomcat Program started - No mgt msgs received 10524
TomcatMonitor Running normally 12928
Apache Program started - No mgt msgs received 11080
RMEDbEngine Program started - No mgt msgs received 11172
Proxy Program started - No mgt msgs received 13168
ProcSysBus Program started - No mgt msgs received 17264
OpsxmlDbEngine Program started - No mgt msgs received 10144
OpsXMLRuntime Program started - No mgt msgs received 4648
CWAPublisher Administrator has shut down this server 0
NameServer Program started - No mgt msgs received 9824
NameServiceMonitor Running normally 4588
EDS Running normally 11256
LicenseServer Program started - No mgt msgs received 6784
INVDbEngine Program started - No mgt msgs received 13316
FHPurgeTask Transient terminated 0
FHDbEngine Program started - No mgt msgs received 4172
ESS Program started - No mgt msgs received 10896
EssMonitor Running normally 12388
EventFramework Program started - No mgt msgs received 15756
PMServer Running normally 14984
SyslogCollector Program started - No mgt msgs received 15716
EPMDbEngine Program started - No mgt msgs received 1368
EPMServer Running normally 3616
FHServer Running normally 10740
diskWatcher Running normally 15052
DFMMultiProcLogger Program started - No mgt msgs received 17048
DFMLogServer Program started - No mgt msgs received 13124
DFMCTMStartup Administrator has shut down this server 0
DfmBroker Program started - No mgt msgs received 4152
DfmServer Running normally 15852
DfmServer1 Running normally 4900
DCRDevicePoll Transient terminated 0
CSSCPServer Program started - No mgt msgs received 5148
CSRegistryServer Running normally 7616
CSDiscovery Never started 0
CmfDbEngine Program started - No mgt msgs received 9904
CmfDbMonitor Running normally 11720
DCRServer Running normally 8484
CMFOGSServer Program started - No mgt msgs received 14232
CampusOGSServer Program started - No mgt msgs received 8820
EssentialsDM Running normally 7872
ConfigMgmtServer Program started - No mgt msgs received 14548
ICServer Running normally 6396
RMEOGSServer Program started - No mgt msgs received 16004
PMCOGSServer Program started - No mgt msgs received 12992
TISServer Program started - No mgt msgs received 8616
DFMOGSServer Program started - No mgt msgs received 9024
InventoryCollector Running normally 16668
Interactor Program started - No mgt msgs received 9368
InventoryCollector1 Program started - No mgt msgs received 7516
Interactor1 Program started - No mgt msgs received 9708
NOSServer Running normally 11108
PTMServer Running normally 13172
EDS-GCF Running normally 11856
jrm Running normally 12620
2820 Never started 0
2821 Never started 0
3295 Never started 0
CTMJrmServer Running normally 3848
ChangeAudit Program started - No mgt msgs received 11224
SyslogAnalyzer Program started - No mgt msgs received 7456
DataPurge Administrator has shut down this server 0
ANIDbEngine Program started - No mgt msgs received 6340
ANIServer Running with busy flag set 14464
UTMajorAcquisition Transient terminated 0
MACUHIC Running normally 3968
UTLITE Running normally 8088
UTManager Running normally 4432
VNMServer Program started - No mgt msgs received 16680
WlseUHIC Running normally 4712
AdapterServer1 Program started - No mgt msgs received 6652
AdapterServer Program started - No mgt msgs received 3344
Thanks,
Mladen
09-05-2013 12:21 AM
Hi Mladen,
what is the Size of RME database.
Can you send the screenshot of /NMSROOt/CSCOPx/database/rmeng
Also have you seen any pattern or any specific device like 3750 which is causing issue while inventory polling.
as there are Bugs related to this.
Thanks
09-05-2013 12:31 AM
Hello Afroj,
If I made right conclusion ICServer have problems with switches where some changes in inventory are detected, inventory polling jobs never stuck, only inventory collection...
2960 and 3750 cause problems.
Thanks,
Mladen
09-05-2013 10:33 PM
Hi Mladen,
Enable the debugging for the Inventory Collection process as follows: Please look for the IC_Server.log (NMSROOT\log\), clean the contents of the files, and save them and after that enable debugging: a. RME -> Admin -> System Preferences -> Loglevel Settings, specify the following: -- Application = ICServer -- Inventory Collection Service = DEBUG -- Inventory User Interface = DEBUG -- Inventory Collection Jobs = DEBUG -- Click Apply b. Redo the Inventory Collection for 1 of the (3750 and 2960) device : RME -> Devices -> Inventory -> Inventory Jobs. c. Once the job is finished, send me the following: -- $NMSROOT\log\IC_Server.log
Thanks-
09-06-2013 05:40 AM
09-06-2013 09:30 PM
Hi ,
Configure the below SNMP VIEW on one of the 3750 and then run the inventroy and check the CPU.
snmp-server view cutdown iso included snmp-server view cutdown ciscoFlashMIB excluded snmp-server communityview cutdown RO
Thanks-
Afroz
09-10-2013 12:47 AM
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