LMS 3.2 : DCR Server is down or inaccessible

[Joel Monge]

If you are on Windows, go to Start and click on 'Run...'. Type in services.msc and make sure you have the following services set like this:

CiscoWorks ANI database engine: Manual
CiscoWorks Daemon Manager: Automatic
CiscoWorks RME NG database engine: Manual
CiscoWorks Tomcat Servlet Engine: Manual
CiscoWorks Web Server: Manual
CWCS Cmf database engine: Manual
CWCS rsh/rcp service: Automatic
CWCS syslog service: Automatic
CWCS tftp service: Automatic
DFM dfmEpm database engine: Manual
DFM dfmFh database engine: Manual
DFM dfmInv database engine: Manual

If any of these are different, change them and reboot.  If problem remains, post a full pdshow output.

[korrigan29]

Every service is set like you want.

This is the pdshow output you need.

Thanks

[Joel Monge]

Post the dcr.log and DCRServer.log.  Is there any change on this server you can correlate to this problem?  Was there anything new installed?

[korrigan29]

I don't know if anything new has been installed, I don't manage the system, but only CiscoWorks software.
I'll try to have this information if you need it.

Thanks

[Martin Ermel · Accepted solution]

is it possible that your system locales are set to french ?

this would be not supported. You need to set system locale and the default user locale to US-English.

according to this line it seems that your certificate has expired:

[...]

ERROR: Certificate Date Invalid

java.security.cert.CertificateExpiredException: NotAfter: Sun Aug 29 13:04:52 CEST 2010

[...]

I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup

give it a try...

If not I assume this methode Joe gave a while ago is still valid:

Do the following:

* net stop crmdmgtd

* cd NMSROOT\MDC\Apache\conf\ssl

* del server.*

* cd NMSROOT\MDC\Apache

* NMSROOT\bin\perl ConfigSSL.pl -disable

* NMSROOT\bin\perl ConfigSSL.pl -enable

This last step will prompt you to enter all of your cert info.  Once that is done, you have a choice.  If you want to run with SSL enabled, you will need to re-run:    NMSROOT\bin\perl ConfigSSL.pl -enableIf you do not want to run with SSL enabled, then simply rest5art dmgtd:    net start crmdmgtdNote: NMSROOT is the path into which you have installed CiscoWorks.  By default, this is C:\PROGRA~1\CSCOpx.

[korrigan29]

Thank you. It's OK now.
I tried what you told me :

"I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup

give it a try..."

It works. Thanks a lot.