LMS 4.0 - Apache/Tomcat 5.5.29 - Error Report

[ahmedshoaib]

Hi;

I am running Cisco Works LMS 4.0 on Windows 2008 SP2 after successfull installation I succeffully applied the LMS Patches. After appling patches I am unable to open the LMS Server via HTTP and gives me HTTP Status Error Apache/Tomcat 5.5.29 - Error Report.

I already apply the following patches:

1. cwlms4.0.0-win-CSCtl10414-0

2. lms4.0.0-win-CSCtu18693-0

3. lms40-win-CSCtj01051

4. lms40-win-CSCtn86202-0

5. lms40-win-CSCto80697-0

6. LMS40-win-CSCtr77570-0

7. lms40-win-Oct2011-su1-0

8. lms40-win-Oct2011-su2-0

9. lms40x-win-CSCto46927-0.zip (Fallow the Cisco Support Community discussion 3390718)

Thanks

[Vinod Arya]

Please share the ouput of pdshow from command prompt and share the stdout.log and stderr.log after trying to access LMS GUI. logs will be available at NMSROOT/MDC/tomcat/logs.

Also try to access the LMS via http and https both with correct port numbers, and share results.

-Thanks

[ahmedshoaib]

Dear Vinod;

Please find the requested logs files in attachement.

Its give me HTTP Status Error when I will access the HTTP://X.X.X.X:1741.

Thanks for your cooperation.

[Vinod Arya]

What is the status if you try https://x.x.x.x:443 ??

[ahmedshoaib]

Dear Vinod;

I don't enable the HTTPS access that why it give me following error

"Forbidden - You don't have permission to access / on this server"

Thanks for your cooperation.

[Vinod Arya]

These issues can be due to some corrupt ssl settings. I would recommend to regenerate the SSL certificate and enable ssl too, to use https once to fix this issue, you can disable it once LMS works fine.

Use the following procedure :

1. Stop the daemon manager

2. Regenerate the SSL certificate (Dont forget to start you shell/command prompt session as Administrator):

a.    *Remove server.*  files under NMSROOT\MDC\Apache\conf\ssl (take backup of all 4 files before deleting).

b.    *NMSROOT\bin\perl NMSROOT\MDC\Apache\ConfigSSL.pl -disable

c.    *NMSROOT\bin\perl NMSROOT\MDC\Apache\ConfigSSL.pl -enable

d.    *Fill all the details it request for.

     *Ensure that the following files are created under NMSROOT\MDC\Apache\conf\ssl :

server.crt

server.csr

server.key

server.pk8

Try to access the server with https://x.x.x.x:443.

-Thanks

[ahmedshoaib]

Hi Vinod;

I regenerate the SSL Certificate but the result be a same.

You also found the attached file to verify the way SSL Certificate generate.

Thanks