LMS 4.2 - No web page after logon

[Joris Deprouw]

Hi All,

I've installed the evaluation version of LMS 4.2 on a server (I have met all prerequisites). On the server IE is installed.

The installation went fine, no errors. After the installation I doubleclick the CiscoWorks icon on the server desktop and I get the logon screen.

After filling in my username and password. I can see the url change in my browser. In the url I can see the word "loginSuccess&id", I guess this means my user and password are correct.

After a few seconds the page turns blank, telling me "The page cannot be displayed".

When I connect to the url on another machine, I receive the same error, with IE and with another browser (firefox).      

Does anyone has a suggestion?

Thanks,

Best Regards,

Joris           

[Martin Ermel]

try this workaround and report if it solved your issue:

a. Open the properties file name “gs.properties” under the path   NMSROOT/MDC/tomcat/webapps/cwlms/WEB-INF/classes/com/cisco/nm/gs/ui

b. Update the field IS_DEFAULT_PAGE as “false”

c. Clear the browser cache and login-in(Daemon restart not required)

[Joris Deprouw]

Hi Martin,

I have adapter the file. But without result. The browser stalls at the following url...

https://CWLMS/CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=%2F&context=/CSCOnm/servlet&port=443

Best Regards,

Joris

[Martin Ermel]

after the log in, when the page seems to hang, change the URL to

      https://CWLMS/cwportal/group/lms/lms-configuration

and see what happens

After installing LMS, have you changed the RAM size of the system?

[Joris Deprouw]

Hi Martin,

When I adapt the url I get the following message in IE.

Forbidden

You don't have permission to access /cwportal/group/lms/lms-configuration on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

After installing LMS I didn't change the ram size.

I have 8GB of RAM. I did create a paging file of 16GB. The first installation attempt was failed because lack of the paging file.

Best Regards,

Joris

[Martin Ermel · Accepted solution]

if this still not helps, recreate the SSL certificate with the following tasks:

(in a dos box with administrative privileges)

stop the LMS processes

    net stop crmdgtd

recreate the SSL certificate with the following steps:  

    NMSROOT\bin\perl.exe NMSROOT\MDC\Apache\ConfigSSL.pl -disable

remove or backup the server certificate files:

        server.*

in this directory:

    NMSROOT\MDC\Apache\conf\ssl

recreate the certificate:

    NMSROOT\bin\perl NMSROOT\MDC\Apache\ConfigSSL.pl -enable

follow the dialog

if you do not want to use HTTPS disable the SSL with:

    NMSROOT\bin\perl.exe NMSROOT\MDC\Apache\ConfigSSL.pl -disable

restart LMS:

        net start crmdmgtd

try to login again...

if you still cannot login post the output of "pdshow"

[mihaescu.cosmin]

Hi Martin,

I am experiencing similar behavior with my installation of Prime LMS 4.2.2. After a successful login, I am being redirected to another link, and the browser hangs. I have tried both the workaround with the gs.properties file and with resetting the certificate, but it did not solve my problem.

Here is the link after the login:

https://<address>/CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=/cwportal/c/portal/login&context=/cwhp&port=443

If you or anyone else have an idea about this, please write it.

Kind regards,

Cosmin

[jeremypaule]

Joris, I currently have the exact same issues you were experiencing in your post.  Did you find a resolution to your issue?  If so, please let me know!

[JERRY WAYOCK]

This worked perfectly.  Thank you very much