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LMS 4.2 - Two notifications for one alarm.

david.kelsen
Level 1
Level 1

Currently when a device, say a router goes offline we receive two Active 'Unresponsive' alarms for the router and then when it comes back online we receive two Cleared 'Unresponsive' alarms. All have their own unique Event ID. (shown below)

I was wondering if anyone could help me to config LMS to send only one Active 'Unresponsive' notification when a device is offline and then one Cleared 'Unresponsive' when the device is back online.

Here's an example of the Active 'Unresponsive' alarms I receive when I power the router off:

Notification 1

EVENT ID               = 0002BI5

TIME                   = Thu 29-Nov-2012 15:26:32 EST

STATUS                 = Active

SEVERITY               = Critical

MANAGED OBJECT         = router.domain

MANAGED OBJECT TYPE     = Routers

EVENT DESCRIPTION       = Unresponsive::Component=172.16.1.254 [router.domain];ComponentClass=IP;ComponentEventCode=1098;InterfaceType=ETHERNETCSMACD;InterfaceMode=NORMAL;InterfaceAdminStatus=UP;Address=172.16.1.254;IPStatus=TIMEDOUT;InterfaceOperStatus=UP;Ne

CUSTOMER IDENTIFICATION = COMMS TEAM

CUSTOMER REVISION       = 1

NOTIFICATION ORIGINATOR = Fault Management Module

Notification 2

EVENT ID               = 0002BI6

TIME                   = Thu 29-Nov-2012 15:26:57 EST

STATUS                 = Active

SEVERITY               = Critical

MANAGED OBJECT         = router.domain

MANAGED OBJECT TYPE     = Routers

EVENT DESCRIPTION       = Unresponsive::Component=router.domain;ComponentClass=Router;ComponentEventCode=1101;SystemObjectID=.1.3.6.1.4.1.9.1.569;Description=Cisco IOS Software, C870 Software (C870-ADVIPSERVICESK9-M), Version 12.4(15)T13, RELEASE SOFTWARE (

CUSTOMER IDENTIFICATION = COMMS TEAM

CUSTOMER REVISION       = 1

NOTIFICATION ORIGINATOR = Fault Management Module

Any suggestions?

1 Reply 1

david.kelsen
Level 1
Level 1

Am I alone with this issue of receiving two notifications for one Unreachable event?