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Mark Richards
Beginner

LMS 4.2 upgrade to 4.2.1

Hi,

I'm in the process of upgrading from 4.1 to 4.2.3 sequentially and I've come across a problem. Yesterday all was well in going from 4.1 to 4.2 but today after going from 4.2 to 4.2.1 I'm unable to login and get the error. This happens both with my normally RADIUS authenticated username and the admin account.

      forbidden.jpg

pdshow also looks ok (I think).

Can anyone help?

4 REPLIES 4
Vinod Arya
Cisco Employee

Pdshow really seems to be good! What is OS? Win-Sol? try resetcasuser if on win.

Also, share the NMSROOT/MDC/tomcat/logs/STDout and err.log.

-Thanks

-Thanks Vinod **Rating Encourages contributors, and its really free. **

Hi,

I'm on Windows Server 2008 R2 SP1

How do you reset casuser?

Here are the log files.

Thanks.

In command prompt, please try to run NMSROOT\setup\support\resetcasuser.exe and restart daemon manager.

-Thanks

-Thanks Vinod **Rating Encourages contributors, and its really free. **

Hi, thanks for the help so far.

Tried resetCasuser and chose a new random password but still seeing the access forbidden message.