LMS3.1 DFM Error

[jeeyishyuan]

Hi Experts,

I have encountered error on DFM 3.1.3 on LMS 3.1. The error is as below:

Error in getting instance of TreeGenerator class com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

Please advise.

Thanks & Regards,

Yi Shyuan

[Joe Clarke]

Post the output of the pdshow command the the DFMOGSServer.log and DFMOGSClient.log.

[jeeyishyuan]

a

[jeeyishyuan]

Hi Joe,

Here's the log file. DFMOGSClient.log can't be posted as it is empty.

Pdshow command doesn't seem to work to show the log file.

Please advise.

[Joe Clarke]

You need to run the command pdshow from a DOS prompt, then post the output. That will be key in identifying the problem.

[jeeyishyuan]

Hi Joe,

Here's the pdshow output.

[Joe Clarke]

It looks as though something may be using tcp/9002 on this server. Post the output of netstat -a -n -o -b and the NMSROOT/objects/smarts/local/logs/brstart.log.

[jeeyishyuan]

Hi Joe,

Here's the output of netstat -a -n -o -b and the NMSROOT/objects/smarts/local/logs/brstart.log.

[Joe Clarke · Accepted solution]

As I suspected, tcp/9002 is in use. The process is seagent.exe. If you kill this process (i.e. disable the associated service), then restart CiscoWorks Daemon Manager, DFM should start working.

[jeeyishyuan]

Hi Joe,

If this service can't be killed, is there any way to fix this problem?

Thanks and Regards,

Yi Shyuan

[Joe Clarke]

You will have to reconfigure that process to use a difference TCP port. TCP port 9002 MUST be available for DFM.

[jeeyishyuan]

Ok, if this is the case, how can I kill the service?

[Joe Clarke]

Don't know. I'm not sure what this process is. If it's associated to a service, you can use "net stop" on the service name. You might also be able to stop the process using Task Manager.

[jeeyishyuan]

Hi Joe,

I have stopped the service but it seems like all devices are still in learning state.

Error I have posted in my first post still remained there. Any comments?

Thanks and Regards,

Yi Shyuan

[Joe Clarke]

Did you restart CiscoWorks Daemon Manager? At what percentage are the devices in the learning phase? What does the new netstat -a -n -o -b output look like? What does the pdshow look like?