cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
859
Views
0
Helpful
4
Replies
Highlighted
Beginner

LMS4.2 Error: Unable to connect to Data base

Hi

I have the following message in my CiscoPrime LMS 4.2.2 home portal:

Discrepancies

Unable to connect to Data base.
Probable Cause: 
    ANIDbEngine process may be down

and

Best Practices Deviation

Unable to connect to Data base.
Probable Cause: 
    ANIDbEngine process may be down

But when I see the Process Status Report, the process is running:

36.ANIDbEngineProgram started - No mgt msgs  received148400N/ANot applicableNot applicableService was already running

Can you help me with this issue?

Thanks

Kike Hdez

4 REPLIES 4
Highlighted
Beginner

Hi Enriqueahj

have you made a ping test from a PC DOS command prompt to the LMS server Ip address???

Try ping "IP_Address" and try ping "name_serverr"

I´ll wait for your answer

Highlighted

Hi Aparada14

Yes, I can ping the LMS server with the ip address and the name_server.

I can access the LMS service via web, and I can login the service, but in the main window, I have some error messages. See the image below:

Can you help me with this issue?

Thanks

Highlighted

LMS is working on Windows Server or Linux Server or any other????

your process ANIDbEngine maybe is not running well, it has the following status in normal condition:

ANIDbEngine           Program started - No mgt msgs received  

try in your LMS to start up the process

Highlighted

Hi Aparada

The LMS is installed in a Windows Server 2008 Enterprise.

I restarted the ANIDbEngine process but I have the issue yet. Also, I see that ANIServer process is in "Running with busy flag set" state. Is this normal?

3.ANIDbEngineProgram started - No mgt msgs received148800N/ANot applicable
4.ANIServerRunning with busy flag set12736009/19/2012 3:34:06 PMNot applicable

Thanks

Content for Community-Ad