Newly connected switch is not showing in LMS management portal

[suhasmanju]

Hi,

    Recently we connected new access switch 4509 .IT is not showing in Cisco LMS portal. please help me to resolve this.

[AFROJ AHMAD]

Hi ,

what happened when you are try to add the same device again ?  did it give you duplicate device error ?

try to add a dummy device and see how it works .

You can try to restart the LMS service once and try to add the device

check the output of "pdshow -brief " and make sure all the services are running . especially check "DCRServer"

Thanks-

Afroz

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[shahulhameed]

Dear Friends

Recently I format the Cisco Works server due to crashed. The CW 3.2 which my customer have license installed in that formatted server.( Customer purchased PI so that they don't want to buy latest LMS). In this Network they have two changes the new Access Switches model C-3850 have been added with stack. Some location they have installed old 3560 switches. My issues are

01. First SNMP V 3 has configured all the devices. But device discovery failed nothing discovered.

02. After configured SNMP V2 all devices found with reachable status but no end hosts and IP phone = 0

03. In topology view except 6509  devices all are showing with ? mark. I couldn't do Cisco View and other functions.

Please advise how can I get all end hosts ? How can I see correct icon in topology view?

SNMP Configuration

snmp-server view lms32show iso included
snmp-server group lms322015 v3 priv read bmwview write bmwview
snmp-server user super lms322015 v3 auth md5 #@LMS2015 priv des 2015lms32
snmp-server community roSnmP2015 ro
snmp-server community RwsNMp2015 rw
snmp-server host 192.168.10.5 version 3 priv super
snmp-server host 192.168.10.12 version 3 priv super
snmp-server host 192.168.10.35 version 3 priv super
snmp-server group lms322015 v3 auth
snmp-server host 192.168.10.5 informs v3
snmp-server host 192.168.10.35 informs v3

snmp-server host 192.168.10.5 traps version 3 priv super
snmp-server enable traps auth-framework
snmp-server enable traps config
snmp-server enable traps config-copy
snmp-server enable traps cpu
snmp-server enable traps errdisable
snmp-server enable traps module
snmp-server enable traps module-auto-shutdown
snmp-server enable traps syslog
snmp-server inform
snmp-server location T-DC-CO
snmp-server source-interface informs loopback 0
snmp-server source-interface traps loopback 0
snmp-server trap link switchover
snmp-server trap link ietf
snmp-server trap-source loopback 0
snmp-server contact Munna

[Ernesto Q · Accepted solution]

Hi,

I would suggest you to first download any available device packages before running any job, the reason is that such device might not be recognized properly by LMS without the latest device packages, usually the ? mark is a symptom of this.

Go to Admin > System > Software Center > Device Update 

then select all the available packages and proceed to download them, it will stop/start services automatically, just make sure to add the correct CCO and password to let LMS connect to cisco.com.

for further information:

http://www.cisco.com/c/en/us/td/docs/net_mgmt/ciscoworks_lan_management_solution/4-2/user/guide/admin/admin/swcenter.html#18706 

Regards,

Ernesto Q