Since several month we are using the Prime version 2.2 and everything went fine. Now I have the problem that I cannot add any new device. The system responses always "The device already exists". But that is not the case.
I already restarted the NCS and I made a NCSCleanup too, but without any success.
The Prime version is as follows:
Wireless Technology Pack Prime Add-Ons 1.0.0 Installed
PI 2.2.1 POODLE Fix Critical Fixes 1.0.0 Installed
PI 2.2.2 Maintenance Release Critical Fixes 1.2.0 Installed
Patch to disable 3DES Critical Fixes 1.0.0 Installed
Prime Infrastructure 2.2 Device Pack 2 Device Support 2.0 Installed
Prime Infrastructure 2.2 Device Pack 3 Device Support 3.0 Installed
Prime Infrastructure 2.2 Device Pack 4 Device Support 4.0 Installed
Prime Infrastructure 2.2 Device Pack 5 Device Support 5.0 Installed
Solved! Go to Solution.
After opening a case with TAC, they confirmed we were hitting the same bug id. They applied the fix by replacing a file via root access and we are now able to add devices again. Filename is xmp_existence_inventory-8.1.43.zip.
They mentioned the bug has been open since February and they don't have a permanent fix yet. In our case, this occurred on a fresh 2.2 build after being in production approx 3 months.
Replacing the file was a bit of a pain, but much better than a rebuild!
Im having same problem as everyone else in here it seems.
Got the updates installed as mentioned in the first post. Beside that i also have April2015 number1 critical fix 1.4 installed. And also device pack 6.
Unfortunately i dont have a good backup, since prime ran out of diskspace. Or enough so it wouldnt take a backup. And what i know now is that prime dont have an alarm for that so i can fix it in time. So my backup is almost 2month old.
A side kick to this error is also that PnP is not useble now. Since prime cant add the new connected switch, so i cant push my template to the new switch. So its back to manually configuration Again.
Hoping to see a fix to this problem soon.
Anyone installed pi222_update_03-4.ubf update that was released yesterday i think? If thats the fixer for this problem.
we have the same problem too with new installation. Installed versions are:
Wireless Technology Pack
PI 2.2.2 Maintenance Release
(ONLY for PI 2.2.2) July, 2015 Number 04 Update
Patch to disable 3DES
Prime Infrastructure 2.2 Device Pack 6
Prime Infrastructure 2.2 Device Pack 7