Licenses

[oliver.scheer]

Hello,

I want Prime Infrastructure 3.0 to manage the WLAN/Wifi guest users on a 5508 Wireless Controller.

But i always got an error when adding a new user.

Error(s): You must correct the following error(s) before proceeding:

Error:Could not apply this guest user account as it may already exist on the controller(s). Please verify if controller(s) is reachable from PI and the selected profile exists on the controller(s) with Webauth enabled on it. Please send PI logs to the network administrator.

The Device Credential Verification shows the following:

IP Address / Host Name

Reachability

SNMP

Read

Write

CLI

Login

Enable

HTTP/HTTPS

HTTP/HTTPS Status

Profile Name

Last Updated At

10.240.2.14

Reachable

snmpv2c

Success

Failure

ssh2

Success

Success

Not Verified

Not Verified

2016-Sep-09, 08:35:09 MESZ

I already readded the controller, set a new snmp write community and restarted Prime.

Any idea?

[AFROJ AHMAD]

Hi Oliver,

from the screen shot , I see "SNMP WRITE" is failure.  it has to be successful to get this work.

Please ensure above . once you take care of it and still see the issue and you can follow the below actions and see if they help::

1. Adjusted the get and set  PDU values to 20.
 

Stop the Prime Infrastructure, choose Administration > Settings > System Settings > Network and Device > SNMP, and edit the Maximum VarBinds per Get PDU and Maximum VarBinds per Set PDU values to 20

2. Check the License ,hope there is no licensing issue


3.Try  removing and re-adding the controller.

Thanks-

Afroz

***Ratings Encourages Contributors ***

[oliver.scheer]

Hello,

I changed the values to 20

Maximum VarBinds per Get PDU
Maximum VarBinds per Set PDU

Then I re-added the controller

But same problem:

Device Credential Verification

Cisco Prime

Generated: 2016-Sep-12, 11:58:55 MESZ

Infrastructure

Report Type: ImmediateReport

Device Credential Verification

IP Address / Host Name

Reachability

SNMP

Read

Write

CLI

Login

Enable

HTTP/HTTPS

HTTP/HTTPS Status

Profile Name

Last Updated At

10.240.2.14

Reachable

snmpv2c

Success

Failure

ssh2

Success

Success

Not Verified

Not Verified

2016-Sep-12, 11:44:00 MESZ

License is okay:

Licenses

Administration > Licenses > Summary > Licenses

Type		Licensed
Lifecycle				213 of 225 devices used

Controller Count	1
AP Limit	200
Type	Permanent

[AFROJ AHMAD]

what is the community string you have configured ?

Read only or read write ?

Thanks-

Afroz

[oliver.scheer]

i have a read-only and a read-write community string

[AFROJ AHMAD]

try removing the read community ,leaving the RW and see how it works

[oliver.scheer]

Thats not possible.

Error Message: Read Community String is Required.

[cihanogeturk]

Did you actually create a new SNMP crendentials (or modified existing ones) on controller(s) itself? 

If you have read only credential configured on controller, you will not be able to create any guest user.