Prime Infrastructure 3.3 and 3.7: Geo map is no longer displayed.

[18522Hannover]

In both systems since about 1 week no world map is displayed, but a blank screen. However, all set up campuses and buildings are still displayed. With the network analysis of the browser the URLs were determined and called manually. The following message appeared:

{"message": "Classic styles are no longer supported; see https://blog.mapbox.com/deprecating-studio-classic-styles-d8892ac38cb4 for more information"}

Apparently the mapbox-maps are no longer available for the Prime Infrastructure. Is there a workaround for this?

Any information here would be great!

[marce1000]

          - To avoid browser-effects (caching, ....) , verify the issue with another browser(s).

 M.

[18522Hannover]

Hi marce1000,
thanks a lot! I have tried different browsers on different systems. The problem still persists.

[18522Hannover]

What have I tried?

Different browsers on different systems.
Restarting the processes.
Login with local admin user.

[18522Hannover]

The problem still exists.

Are there any PI3.3 or PI3.7 users here with the same issue? Are the geo-maps displayed correctly in your PI installations?

[marc-andre SIRAMIS]

Dear All, i wish you an happy new year

I have the same issue with 3.8 and 3.9. ( fresh installed)

is there an easy way to use the map box styles ?

thanks for your help.

Best regards

[Martin Grimm]

Hi,

i have the same Problem on all of my customer installations on all Prime Versions including 3.8.1.

Can anybody confirm that Bug ID is matching this behavior? 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvw84325 

Thanks in advance.

Martin

[Martin Grimm]

Issue was confirmed by TAC. Cisco will release a Field Notice. Bug Link: https://bst.cloudapps.cisco.com/bugsearch/bug/%20CSCvw84325

[Networker17]

Dear All,

We also have the same issue with 3.8. (after Upgrade from 3.5).

Same message
...performed same actions as "18522Hannover".

Stay healthy!

[Feichti]

We have got the same Problem in our Prime 3.8 and 3.9.
I got the information that with a patch they will fix that. At end of Feb. Hopefully sooner

[Thomas Obbekaer Thomsen]

Im guessing no one has seen a patch yet ?

[18522Hannover]

Absolutely correct!We are already waiting for the patch for version 3.3. So far we have not seen anything about it.

Patches are available for versions 3.5 to 3.7.

[Networker17]

PI 3.8.1 Update 01 fixes this Bug "CSCvw84325 - Prime Infrastructure may not render the background street maps in selected screens".
...according to release notes

BUT IT DOES NOT FIX THE PROBLEM

...for my installation

??!!??

[mark.strey]

We analysed the Problem and the Webservice disabled the "legacy-access". This has to be changed in the CPI-Software to use the new-access method. We will install the PI 3.8.1 Update 01 and will report our results.

[18522Hannover · Accepted solution]

We have installed version 3.7. Then we installed Update03, Maintenance Release and then Update05. Finally, the backup from version 3.3 was restored.

Prime Infrastructure works and the geo-maps are displayed correctly and completely.