03-16-2012 02:35 AM
Hi friends,
I installed the LMS as ova template on ESXi and be able to connect via SSH, but when I try to connect via http or https I got the following error.
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Is there anything I can do?? I read a lot of documents and google results but never get an satisfied answer.
regards,
Sebastian
03-16-2012 08:44 AM
I had a similar problem with LMS 4.1 on Windows, which I described here:
http://teknowfile.blogspot.com/2012/02/obscure-problem-with-lms-41.html
Basically, you may try to go to Admin » Trust Management » Local Server » Browser-Server Security Mode Setup, select Change Setting To: Enable and apply.
I have also just started to run LMS 4.2 on a soft appliance and I see it has changed from 4.1 so this may or may not solve your problem.
03-16-2012 08:49 AM
Hi,
Thanks for that reply, but that don't help because I'm not able to open the GUI. I never was it. I always get the error message!
03-16-2012 10:13 AM
In that case, you may want to try getting into the shell (ssh to the box then "shell") and do this:
# lsof -i tcp | grep web_serve
You should see "web_serve" processes listening on port 443 (cscoapch_ssl) or 1741 (cscoapch) -- you should be able to see what port it is running on either way.
03-18-2012 05:19 AM
I see not the default ports and the other ports are not working, I guess they are internal ports for use.
I already restated the server and the daemon dmgtd.
thats what I see:
[lms01/root-ade ~]# lsof -i tcp | grep web_serve
web_serve 1712 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 1712 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 1712 casuser 19u IPv4 570956 TCP localhost.localdomain:58788->localhost.localdomain:Ajp13 (ESTABLISHED)
web_serve 1724 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 1724 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 1724 casuser 19u IPv4 571589 TCP localhost.localdomain:37114->localhost.localdomain:Ajp13 (ESTABLISHED)
web_serve 1725 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 1725 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 1725 casuser 19u IPv4 572194 TCP localhost.localdomain:42972->localhost.localdomain:Ajp13 (ESTABLISHED)
web_serve 9557 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 9557 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 9557 casuser 19u IPv4 578575 TCP localhost.localdomain:53615->localhost.localdomain:Ajp13 (ESTABLISHED)
web_serve 9565 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 9565 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 9565 casuser 19u IPv4 579214 TCP localhost.localdomain:49750->localhost.localdomain:Ajp13 (ESTABLISHED)
web_serve 9566 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 9566 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 9566 casuser 19u IPv4 579805 TCP localhost.localdomain:38145->localhost.localdomain:Ajp13 (ESTABLISHED)
web_serve 16258 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 16258 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 16258 casuser 19u IPv4 555407 TCP localhost.localdomain:49648->localhost.localdomain:Ajp13 (ESTABLISHED)
web_serve 22281 casuser 4u IPv4 43620 TCP *:cscoapch_ssl (LISTEN)
web_serve 22281 casuser 5u IPv4 43622 TCP *:cscoapch (LISTEN)
web_serve 22281 casuser 18u IPv4 373369 TCP srvcslms01:cscoapch->srvcslms01:53997 (ESTABLISHED)
03-18-2012 07:01 AM
OH my goodness, it works
I always tried by IE and it never works...once I checked the log of the appache and checked the httpd config I got the idea to try firefox...it works...Now IE with the full URL I need works too...crazy but good, now I can go on with testting this software to convince my business...
thanks for you replies..
regards,
sebastian
03-20-2012 05:26 PM
Hey Sebastian,
How did you fixed it? Is there any configuration you did?
Thanks
03-21-2012 12:45 AM
Hey,
no I did nothing, I just used another browser and only http I saw now that https was not enabled...
I guess the redirect in the IE was not working like expect.
regards,
Sebastian
03-21-2012 01:50 AM
If the LMS is not accesible via GUI, one of the things which can be tried is via CLI to enable/Disable SSL for HTTP/HTTPS communictaion.
This can be done via Script :
CSCOpx\MDC\Apache>perl ConfigSSL.pl -disable (to disable SSL and get HTTP)
CSCOpx\MDC\Apache>perl ConfigSSL.pl -enable (to enable SSL and get HTTPS).
Also, IE always has issues with redirects and sometimes needs registry modification to fix that issue.
-Thanks.
Vinod
03-21-2012 01:54 AM
Dear all,
thanks for all the replys...
for me the case was closed after I got access with Firefox .
regards,
Sebastian
01-29-2013 07:42 AM
I got an email from DavidZC12 <supportforums-donotreply@supportforums.cisco.com> regarding this thread. But following the link in the mail (View the full discussion) led me to a "Not Found" page.
Anyway, here is my response followed by the contents of the email:
Cisco renamed those port numbers:
$ grep cscoapch /etc/services
cscoapch 1741/tcp # CSCO NM HTTP for Apache
cscoapch_ssl 443/tcp # CSCO NM HTTPS for Apache
So it looks like your LMS server is listening on both those ports. To troubleshoot further, I think it should be able to tcpdump incoming requests on either of those ports.
Re: Prime LMS 4.2 no http/https access after installationcreated by DavidZC12 in Network Management - View the full discussion I'm having the same exact issue on a new install, but the different browser did not resolve the issue for me. Any other ideas? I tried disabling the SSL, to which it already said it was disabled it, so I re-enabled it. Still no go. I also do not see the 443 listener. lsof -i tcp | grep web_serve web_serve 1840 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 1840 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 1840 casuser 19u IPv4 2967541 TCP localhost.localdomain:54150->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 3357 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 3357 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 3357 casuser 19u IPv4 2998264 TCP localhost.localdomain:32841->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 5065 root 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 5065 root 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 10485 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 10485 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 10485 casuser 19u IPv4 2944173 TCP localhost.localdomain:38569->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 13453 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 13453 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 13453 casuser 19u IPv4 3006618 TCP localhost.localdomain:60778->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 13454 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 13454 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 13454 casuser 19u IPv4 3007255 TCP localhost.localdomain:41570->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 14536 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 14536 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 14536 casuser 19u IPv4 2857823 TCP localhost.localdomain:38554->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 16835 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 16835 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 16835 casuser 18u IPv4 2969407 TCP web_serve 16835 casuser 19u IPv4 2919945 TCP localhost.localdomain:51509->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 20097 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 20097 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 20097 casuser 19u IPv4 2983527 TCP localhost.localdomain:36869->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 21227 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 21227 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 21227 casuser 19u IPv4 3014840 TCP localhost.localdomain:35828->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 29269 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 29269 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 29269 casuser 19u IPv4 2992519 TCP localhost.localdomain:51496->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 30419 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 30419 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 30419 casuser 19u IPv4 3022653 TCP localhost.localdomain:44728->localhost.localdomain:Ajp13 (ESTABLISHED) lsof -i tcp | grep web_serve web_serve 1840 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 1840 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 1840 casuser 19u IPv4 2967541 TCP localhost.localdomain:54150->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 3357 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 3357 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 3357 casuser 19u IPv4 2998264 TCP localhost.localdomain:32841->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 5065 root 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 5065 root 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 10485 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 10485 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 10485 casuser 19u IPv4 2944173 TCP localhost.localdomain:38569->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 13453 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 13453 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 13453 casuser 19u IPv4 3006618 TCP localhost.localdomain:60778->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 13454 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 13454 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 13454 casuser 19u IPv4 3007255 TCP localhost.localdomain:41570->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 14536 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 14536 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 14536 casuser 19u IPv4 2857823 TCP localhost.localdomain:38554->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 16835 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 16835 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 16835 casuser 18u IPv4 2969407 TCP web_serve 16835 casuser 19u IPv4 2919945 TCP localhost.localdomain:51509->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 20097 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 20097 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 20097 casuser 19u IPv4 2983527 TCP localhost.localdomain:36869->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 21227 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 21227 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 21227 casuser 19u IPv4 3014840 TCP localhost.localdomain:35828->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 29269 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 29269 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 29269 casuser 19u IPv4 2992519 TCP localhost.localdomain:51496->localhost.localdomain:Ajp13 (ESTABLISHED) web_serve 30419 casuser 4u IPv4 13172 TCP *:cscoapch_ssl (LISTEN) web_serve 30419 casuser 5u IPv4 13174 TCP *:cscoapch (LISTEN) web_serve 30419 casuser 19u IPv4 3022653 TCP localhost.localdomain:44728->localhost.localdomain:Ajp13 (ESTABLISHED) Reply to this message by going to Home Start a new discussion in Network Management at Home |
01-30-2013 09:30 AM
I had the same issue, I believe I restarted all webservices (not the daemon) to gain access. I think I remember it being a simple fix...
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: