Problem after upgrade a PRIME-NCS-APL-K9 from version 1.1.0.58 to Prime Infrastructure 1.2

[kuweb]

I have upgraded a PRIME-NCS-APL-K9 from version 1.1.0.58 to Prime Infrastructure 1.2

First I have installed the Path "ncs_patch-1.1.0.58-upgrade-pi_1.2.tar.gz" and then the

"PI-upgrade-bundle-1.2.0.103.tar.gz".

after the upgade I have got the Message "Upgrade Successful".

Now when I start the NCS i get the following error message

egghead/admin# ncs start

Starting Network Control System...

Unable to verify hardware.

This may take a few minutes...

Health Monitor is already running.

Failure during Network Control System startup. Check launchout.log for details.

In the launchout.log are this messages:

Starting Health Monitor as a primary

Checking for Port 8082 availability... OK

truststore used is /opt/CSCOlumos/conf/truststore

truststore used is /opt/CSCOlumos/conf/truststore

Starting Health Montior Web Server...

Health Monitor Web Server Started.

Starting Health Monitor Server...

Health Monitor Server Started.

Starting Remoting Service: Reporting Server

Checking for running servers.

00:00 Check complete. No servers running.

Starting Server ...

Starting Remoting Service: Reporting Server

The Report Server startup script is already running waiting for report server to start

Starting Remoting Service: Reporting Server

The Report Server startup script is already running waiting for report server to start

Starting Remoting Service: Reporting Server

The Report Server startup script is already running waiting for report server to start

Starting Remoting Service: Reporting Server

The Report Server startup script is already running waiting for report server to start

have anyone an idea whats wrong?

thank you for your help

Kurt

[Patrick Graf]

Im having exactly the same issue with a brand new NCS Appliance at the first start.

Did you get any answer ?

I allready did a "ncs db reinitdb" it did not help.

The appliance never starts completely.

All I'm getting is:

OGNCS01/admin# ncs status

Health Monitor Server is starting.

Reporting Server is Starting

Ftp Server is running

Database server is running

Tftp Server is running

Matlab Server is running

NMS Server is stopped.

SAM Daemon is running ...

DA Daemon is running ...

Syslog Daemon is running ...

status

After about one hour I'm having the same logs as you.

Regards,

Patrick

[Luis Garcia]

I have the same problem.

An error message with a new NCS, i follow this steps

To get it back up and running do the following from the CLI.

1. Stop the NCS

2. Run 'ncs db reinitdb'

3. Start the NCS

but didnt work and when i put the command "show ncs status"

all the services is in stopped mode.

[michal.adam]

i have  the same problem

NCS/admin# ncs status

Health Monitor Server is starting.

Reporting Server is Starting

Ftp Server is running

Database server is running

Tftp Server is running

Matlab Server is running

NMS Server is stopped.

SAM Daemon is running ...

DA Daemon is running ...

Syslog Daemon is running ...

status

I try it

To get it back up and running do the following from the CLI.

1. Stop the NCS

2. Run 'ncs db reinitdb'

3. Start the NCS

but the status is the same

[Paul Sylvester Mauricio Rimachi]

i have  the same problem

[Richard Atkin]

Format and re-image the box straight on to v1.2 / 1.3?

[Paul Sylvester Mauricio Rimachi]

It's a new NCS Appliance at the first start.

Actually i have 1.2.0.103 version, which image do i have to download?

Thanks

[michal.adam]

If you have maintanance support you can download this sw from cisco support web.

Unfortunately, we didn't have this then we bought this recovery DVD media PI12-MEDIA-K9=  and installed this again.

[kuweb]

This is a way to fix this problem.

login to ncs server as oracle user like the following from the cli root user

su - oracle

. ./oracleenv

sqlplus /nolog

connect /as sysdba

startup mount;

exit

rman

connect target /

crosscheck archivelog all;

delete expired archivelog all;

exit

sqlplus /nolog

connect /as sysdba

alter database open;

exit

stop and start ncs