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Problem with EssentialsDM

mladenp
Beginner
Beginner

Hello,

I (my customer) have similar problem like described in this discussion:

https://supportforums.cisco.com/message/669826#669826

EssentialsDM is stuck in "waiting to initalise" state. Problem started to occurring around a last thursday.

EssentialsDM.log, EssentialsDM_Server.log and pdshow attached.

Regards,

Mladen

1 Accepted Solution

Accepted Solutions

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

It appears you have the Windows remote management service started which listens on tcp/47001.  This port is required by EssentialsDM.  Can you disable Windows RM, and see if that helps?

View solution in original post

6 Replies 6

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Do you have QPM installed on this server?

No, we haven't.

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Shutdown Daemon Manager, then port the output of the command "netstat -a -n -o -b".

Hello,

here is output.

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

It appears you have the Windows remote management service started which listens on tcp/47001.  This port is required by EssentialsDM.  Can you disable Windows RM, and see if that helps?

Yes, it helps. Everything is OK again.

Thank you very much,

Mladen

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