Problems with User Tracking in LMS 2.5

[baileyp]

I recently upgraded from LMS 2.2 to 2.5 and User Tracking is finding all of the devices but is not returning the hostname or IP address of any of the devices. I have all of the seed devices configured and the seed devices know have the Management station in their ARP tables.. Anyone have any ideas as to what else I can do to get all of the information for my switches.

[nhabib]

If you are on Windows 2003 you may be running into CSCsa78413

[baileyp]

Sorry I forgot to include the fact that this is a windows 2000 box.

[craig5571]

I just cleared my usertracking database, and started and nightly "net stop crmdmgtd" and then "net start crmdmgtd" at 3am. this was to get around Bug CSCsa97100, which doesn't update the last seen time in user tracking. the workaround is to stop and restart campus manager.

Anyways since I cleared out the database and started fresh, It's not gathering the hostname, IP address or subnet. I used to get all this but now for some reason I don't and I don't know why...

I never got the username as that requires the UTlite script which I'm not allowed to put on the AD controllers.

I'm running lms 2.5 cs30sp1, cm 4.01, rme 4.01, cv 6.1.1.