ā07-16-2010 02:11 AM
Hi,
I have LMS version 2.6.I am getting the error message "JRM server is down and inaccessible for user" ,whenever im accessing RME.We have not changed the host name
RME 4.0.6
Common services 3.0.6
Below are the troubleshooting steps that i have tried
As i have seen in cisco i have set manual and automatic corresponding to the specific services.Then rebooted the server.After then there was no access to the LMS(forbidden erro).So i set all the services as automatic and got the access.but still the error is getting generated("JRM server is down and inaccessible for user").
also done the CMF Database password reset as well as Database Reinitialization still no result.
Disabled the antivirus
I am attaching the pdshow output and DB properties file and error snapshot
Please help.
ā07-16-2010 08:40 AM
You must NEVER change the Windows Service startup parameters for LMS services. Change the modified services back to Manual, then reboot. If the problem continues to happen, then post the output of the pdshow command and the jrm.log.
ā07-17-2010 06:26 AM
Hi Clarke,
I have modified the required services back to manual and reboot the server.Now LMS is not accessible at all and giving the error message "you don't have permission to access /cwhp/LiasonServlet on this server.Additionally a 403 Forbidden error was encountered while trying to use and errorDocument to handle the request".Please find the attached Jrm and pdshow log.Also the screen shot of the services where most of the manually set services are showing to be neither started nor stopped,only blank.i have rebooted the server multiple times after correctly setting the services.Please suggest
ā07-17-2010 01:11 PM
Post the output of the command:
pdreg -l Apache
As well as the NMSROOT/MDC/etc/regdaemon.xml file.
ā07-18-2010 11:05 PM
ā07-18-2010 11:12 PM
This is what I thought. Do this:
* Shutdown Daemon Manager
* Go to NMSROOT/MDC/Apache
* Run the following commands:
NMSROOT/bin/perl ConfigSSL.pl -disable
NMSROOT/bin/perl ConfigSSL.pl -enable
* Restart Daemon Manager
You should then be able to access LMS.
ā07-18-2010 11:35 PM
HI Clarke,
Thanks for the quick reply.I will do the suggested steps right now and will let you know the reslult.
ā07-19-2010 12:10 AM
Hi Clarke,
As per the command.First I have to go NMSROOT/MDC/Apache.Then how can i run the below given commands.
NMSROOT/bin/perl ConfigSSL.pl -disable
NMSROOT/bin/perl ConfigSSL.pl -enable
Please share the procedure.
Regards,
ikbal C
ā07-19-2010 12:13 AM
You need to run these commands from a DOS prompt aftering changing directory to NMSROOT/MDC/Apache.
ā07-19-2010 12:28 AM
Hi Clarke,
I was trying through DOS.I can reach up to NMSROOT/MDC/Apache.After then i am not able to find out(run the required command) the directory
NMSROOT/bin/perl ConfigSSL.pl -disable and
ā07-19-2010 12:31 AM
Just type out the command where NMSROOT is the path into which LMS was installed. For example:
C:\PROGRA~1\CSCOpx\bin\perl ConfigSSL.pl -disable
ā07-19-2010 12:54 AM
Hi Clarke,
Run the commands as you suggested.But stil the error is coming(Forbidden error)
ā07-19-2010 01:09 AM
Hi Clarke,
Do i need to restart the server after doing the suggested steps??
ā07-19-2010 12:25 PM
No, the Daemon Manager restart is sufficient. Post the output of the two commands you ran as well as the new regdaemon.xml file and the new output of "pdreg -l Apache".
ā07-22-2010 12:00 AM
Hi Clarke,
Customer opened the case with Cisco.Thanks a lot for your great support.I will let you know the feed back from Customer.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide