RME 4.3.1 and CM 5.2.1 updates won't install

[jmorrison_phn]

I've tried disabling antivirus and daemon manager service and still get an error.

Error Code:    -5011 : 0x80040701
Error Information:
>SetupNew\setup.cpp (488)
PAPP:CiscoWorks
PVENDOR:Cisco Systems Inc.
PGUID:44DD62C2-E32A-40D6-BD46-315FE5CE3889
$15.0.0.603PAK
@Windows Server2003 Service Pack 2 (3790)
IE Version: 7.0.5730.11

CM 5.2.1 gets the same kind of error, but only if LMS is running.

[Nael Mohammad]

1. Download process explorer from http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and run the application

2. Verify all the services related CiscoWorks are shutdown to run the upgrade by doing a "net stop crmdmgtd" from the dos prompt.

3. Ensure the installation file you have downloaded is not corrupted.

4. Re-run the upgrade after services are stopped.

5. Attach the CiscoWorks_install_xxxx_.log from "C:\" for further troubleshooting if problem persists.

-nael

[jmorrison_phn]

Here's the log file:

Setup log file on this date 12-16-2009
Executing as LSAW.cmd:
date /t > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\date.txt
Executing command:
/x /c "C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\LSAW.cmd"  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\Out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\Err
INFO: action checkAdmin, begins at 11:36:43
INFO: action basicInit, begins at 11:36:43
INFO: 11:36:43
INFO: checking CMDLINE % "REMOVE"
INFO: action action_uninstall skipped
INFO: action setupInstall, begins at 11:36:43
MAIN: SetupInstall START at 11:36:43
INFO: running installation of Resource Manager Essentials 4.3.1
Patch mode installation, PATCH_TAGS=rme
INFO-OVERRIDE: C:\DOCUME~1\jmorrison\Local Settings\Temp\1\CW2K.install file not found, normal installation mode
INFO: action AppInit, begins at 11:36:44
INFO: action CheckOSVersion, begins at 11:36:44
------------ OS information -------------
OS :          5.2
Build:        3790
Service Pack: 2
NT type:      ServerNT
Suite Mask: 0x11110
Info: Remote Desktop for Administration (a.k.a. Terminal Services, Remote Administration mode) enabled,
Info: running in remote session.
INFO: action initScreen, begins at 11:36:44
INFO: Screen title is: Installing Resource Manager Essentials 4.3.1
INFO: action checkSrcDrive, begins at 11:36:45
INFO: SRCDISK C: is fixed drive
INFO: action checkHPOV, begins at 11:36:45
GetServiceState for HP OpenView Process Manager returned 0
INFO: action checkNetview, begins at 11:36:45
GetServiceState for Tivoli NetView Service returned 0
INFO: action showBackupWarning, begins at 11:36:45
INFO: Service Pack installation
WARNING: Automatic data backup do not happen during this installation. We recommend you to take a backup of data before starting this installation.
INFO: User choose to continue the install
INFO: action checkWmi, begins at 11:36:50
GetServiceState for Windows Management Instrumentation returned 4
MESSAGE
Windows Management Instrumentation (WMI) is running. This locks processes and impedes installation.
To avoid WMI conflicts, this setup program will stop and immediately restart the WMI service
INFO: action RegisterTempDir, begins at 11:36:51
INFO: action checkRequiredInstall, begins at 11:36:51
This installation requires cdone to be pre-installed.
Info: checking version for package cdone, range 3.3, mode 2
Info: found version 3.3.0, result 0
This installation requires rme to be pre-installed.
Info: checking version for package rme, range 4.3, mode 2
Info: found version 4.3.0, result 0
INFO: action checkOptionalInstall, begins at 11:36:51
INFO: action checkSSLCompliance, begins at 11:36:51
INFO: [CheckSSL] This is CDONE 2.1 or higher. There will be ssl.properties
INFO: [CheckSSL] The PROTOCOL value is https741
INFO: [CheckSSL] The PROTOCOL value is https741
INFO: action CheckForIIS, begins at 11:36:52
W3SVC is not installed
INFO: action runInitHooks, begins at 11:36:52
Executing INIT hooks
INFO: action initStandardDialogs, begins at 11:36:52
INFO: answer file is not specified
INFO: NMSROOT already set to C:\PROGRA~1\CSCOpx
INFO: no component choice
INFO: 11:36:52
INFO: checking bComponentChoice = TRUE
INFO: action createComponentMedia skipped
INFO: action pickupCustomBitmaps, begins at 11:36:52
INFO: action check_locale, begins at 11:36:52
INFO: Supported Locale, proceeding install
INFO: action DoInitialChecks, begins at 11:36:52
INFO: panel panel_welcome, begins at 11:36:52
INFO: panel panel_license, begins at 11:36:54
INFO: action AppendEnvToLog, begins at 11:36:56
INFO: Going to execute the command: set  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\envappend.log 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\envappend.err
-----Adding Environment variables to the log
file  not found
INFO: action Check_ACS_ModeDetails, begins at 11:36:56
INFO: PATCH_TAGS available in disk.toc
INFO: Copying all the entries of rme of C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{3B1A7543-4B4E-4134-8180-1C6B823B45C9}\\acsmap.txt
INFO: Going to execute the command: C:\PROGRA~1\CSCOpx\MDC\bin\CCRAccess.exe  -getData Core Custom Custom EMPTYSTRING EMPTYSTRING AdminModule  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\acsvalue.out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\acserrval.err
-----ACS Check
file  not found
INFO: Ciscoworks server is in Non-ACS mode.
INFO: 11:36:56
INFO: checking patchMode = TRUE
INFO: action patchModeUI, begins at 11:36:56
INFO: patch mode, skipping dialogs
INFO: 11:36:56
INFO: checking patchMode = TRUE
INFO: action makePatchTagFile, begins at 11:36:56
INFO: rme can be installed
INFO: btk can be installed
INFO: chaud will not be installed, higher version installed already
INFO: ccjs will not be installed, higher version installed already
INFO: cgcli will not be installed, higher version installed already
INFO: cedit will not be installed, higher version installed already
INFO: clide will not be installed, higher version installed already
INFO: clifw will not be installed, higher version installed already
INFO: cri will not be installed, higher version installed already
INFO: dcma will not be installed, higher version installed already
INFO: devmt will not be installed, higher version installed already
INFO: devsl can be installed
INFO: fcss will not be installed, higher version installed already
INFO: inplr will not be installed, higher version installed already
INFO: invcs can be installed
INFO: invde can be installed
INFO: invrt can be installed
INFO: jrmw will not be installed, higher version installed already
INFO: mkchk will not be installed, higher version installed already
INFO: ncnfg can be installed
INFO: rcids can be installed
INFO: rcstm can be installed
INFO: repst will not be installed, higher version installed already
INFO: rmcmn can be installed
INFO: rmedb can be installed
INFO: rmhlp can be installed
INFO: rmutl can be installed
INFO: ruii can be installed
INFO: sla can be installed
INFO: slc will not be installed, higher version installed already
INFO: swimg can be installed
INFO: nshow will not be installed, higher version installed already
INFO: ctool will not be installed, higher version installed already
INFO: misc can be installed
INFO: rmept will not be installed, higher version installed already
INFO: vsl will not be installed, higher version installed already
INFO: rmextn will not be installed, higher version installed already
INFO: exgps can be installed
INFO: 11:36:57
INFO: checking patchMode != TRUE
INFO: action makeDependTagFile skipped
INFO: 11:36:57
INFO: checking patchMode != TRUE
INFO: action bg2rigelInitWarning skipped
INFO: 11:36:57
INFO: checking patchMode != TRUE
INFO: action doLicenseCheck skipped
INFO: action PreRegisterNewRootDirs, begins at 11:36:57
INFO: 11:36:57
INFO: checking GetAppLicenseTypeSingInst()=0
INFO: panel panel_licen skipped
INFO: action ReqAddDiskSpace, begins at 11:36:57
INFO: action calculateTotals, begins at 11:36:57
-----------------DISK SPACE TEST DETAILS---------------
pkg    files    dirs    size    disk clusterSize    clusters
INFO: Going to execute the command: C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcals.exe C:\  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.err
devsl 0 0 0 C:\ 0 76
invcs 0 0 0 C:\ 0 132
invde 0 0 0 C:\ 0 12
invrt 0 0 0 C:\ 0 244
ncnfg 0 0 0 C:\ 0 428
rcids 0 0 0 C:\ 0 6668
rmcmn 0 0 0 C:\ 0 31052
rmedb 0 0 0 C:\ 0 4364
rmhlp 0 0 0 C:\ 0 2004
rmutl 0 0 0 C:\ 0 124
ruii 0 0 0 C:\ 0 436
sla 0 0 0 C:\ 0 12
swimg 0 0 0 C:\ 0 256
misc 0 0 0 C:\ 0 172
exgps 0 0 0 C:\ 0 40
------------- ADDITIONAL SPACE REQUIREMENTS -----------
disk    id    size    files     clusters
INFO: Going to execute the command: C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcals.exe C:\  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{987A3541-EEDA-42D9-95EB-56DF0F205758}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.err

[Nael Mohammad]

1. Login as an "administrator" that is local with full rights. In the logs, its says you are running the installation as "jmorrison".

2. Disable WMI as its running and will cause issues during installation. "Windows Management Instrumentation (WMI) is running."

3. Verify that drive C:\ has enough disk space. What is the current capactiy available on C:\
4. Verify the byte size for the applcaiton you are installing is as follows:

Campus Manager 5.2.1

cwcm5_2_1_win.zip

Release Date: 16/Nov/2009

Cisco Works Campus Manager 5.2.1 Service pack -  Windows

Size: 93389.31 KB  (95630652 bytes)

RME 4.3.1

rme4_3_1_win.zip

Release Date: 14/Sep/2009

CiscoWorks Resource Manager Essentials (RME) 4.3.1 EnergyWise support over CiscoWorks RME 4.3 (with LMS 3.2) on Windows

Size: 59762.12 KB  (61196404 bytes)

5. If problem persists again, try logging in with "administrator" user id locally, ensure all the services are stopped and re-run the installation. And attach the complete CiscoWorks_install_xxx.log files for both RME and Campus.

-nael

[jmorrison_phn]

My account is in the local admins group. C:\ has 65 GB free.  The file sizes are correct

RME:

Setup log file on this date 12-16-2009
Executing as LSAW.cmd:
date /t > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\date.txt
Executing command:
/x /c "C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\LSAW.cmd"  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\Out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\Err
INFO: action checkAdmin, begins at 12:16:16
INFO: action basicInit, begins at 12:16:16
INFO: 12:16:16
INFO: checking CMDLINE % "REMOVE"
INFO: action action_uninstall skipped
INFO: action setupInstall, begins at 12:16:16
MAIN: SetupInstall START at 12:16:16
INFO: running installation of Resource Manager Essentials 4.3.1
Patch mode installation, PATCH_TAGS=rme
INFO-OVERRIDE: C:\DOCUME~1\jmorrison\Local Settings\Temp\1\CW2K.install file not found, normal installation mode
INFO: action AppInit, begins at 12:16:16
INFO: action CheckOSVersion, begins at 12:16:16
------------ OS information -------------
OS :          5.2
Build:        3790
Service Pack: 2
NT type:      ServerNT
Suite Mask: 0x11110
Info: Remote Desktop for Administration (a.k.a. Terminal Services, Remote Administration mode) enabled,
Info: running in remote session.
INFO: action initScreen, begins at 12:16:16
INFO: Screen title is: Installing Resource Manager Essentials 4.3.1
INFO: action checkSrcDrive, begins at 12:16:17
INFO: SRCDISK C: is fixed drive
INFO: action checkHPOV, begins at 12:16:17
GetServiceState for HP OpenView Process Manager returned 0
INFO: action checkNetview, begins at 12:16:17
GetServiceState for Tivoli NetView Service returned 0
INFO: action showBackupWarning, begins at 12:16:17
INFO: Service Pack installation
WARNING: Automatic data backup do not happen during this installation. We recommend you to take a backup of data before starting this installation.
INFO: User choose to continue the install
INFO: action checkWmi, begins at 12:16:20
GetServiceState for Windows Management Instrumentation returned 1
INFO: action RegisterTempDir, begins at 12:16:20
INFO: action checkRequiredInstall, begins at 12:16:20
This installation requires cdone to be pre-installed.
Info: checking version for package cdone, range 3.3, mode 2
Info: found version 3.3.0, result 0
This installation requires rme to be pre-installed.
Info: checking version for package rme, range 4.3, mode 2
Info: found version 4.3.0, result 0
INFO: action checkOptionalInstall, begins at 12:16:20
INFO: action checkSSLCompliance, begins at 12:16:20
INFO: [CheckSSL] This is CDONE 2.1 or higher. There will be ssl.properties
INFO: [CheckSSL] The PROTOCOL value is https741
INFO: [CheckSSL] The PROTOCOL value is https741
INFO: action CheckForIIS, begins at 12:16:20
W3SVC is not installed
INFO: action runInitHooks, begins at 12:16:20
Executing INIT hooks
INFO: action initStandardDialogs, begins at 12:16:20
INFO: answer file is not specified
INFO: NMSROOT already set to C:\PROGRA~1\CSCOpx
INFO: no component choice
INFO: 12:16:20
INFO: checking bComponentChoice = TRUE
INFO: action createComponentMedia skipped
INFO: action pickupCustomBitmaps, begins at 12:16:20
INFO: action check_locale, begins at 12:16:20
INFO: Supported Locale, proceeding install
INFO: action DoInitialChecks, begins at 12:16:20
INFO: panel panel_welcome, begins at 12:16:20
INFO: panel panel_license, begins at 12:16:21
INFO: action AppendEnvToLog, begins at 12:16:24
INFO: Going to execute the command: set  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\envappend.log 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\envappend.err
-----Adding Environment variables to the log
file  not found
INFO: action Check_ACS_ModeDetails, begins at 12:16:24
INFO: PATCH_TAGS available in disk.toc
INFO: Copying all the entries of rme of C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{4F58D29D-CC35-45A5-A01D-FD2703D346B8}\\acsmap.txt
INFO: Going to execute the command: C:\PROGRA~1\CSCOpx\MDC\bin\CCRAccess.exe  -getData Core Custom Custom EMPTYSTRING EMPTYSTRING AdminModule  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\acsvalue.out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\acserrval.err
-----ACS Check
file  not found
INFO: Ciscoworks server is in Non-ACS mode.
INFO: 12:16:24
INFO: checking patchMode = TRUE
INFO: action patchModeUI, begins at 12:16:24
INFO: patch mode, skipping dialogs
INFO: 12:16:24
INFO: checking patchMode = TRUE
INFO: action makePatchTagFile, begins at 12:16:24
INFO: rme can be installed
INFO: btk can be installed
INFO: chaud will not be installed, higher version installed already
INFO: ccjs will not be installed, higher version installed already
INFO: cgcli will not be installed, higher version installed already
INFO: cedit will not be installed, higher version installed already
INFO: clide will not be installed, higher version installed already
INFO: clifw will not be installed, higher version installed already
INFO: cri will not be installed, higher version installed already
INFO: dcma will not be installed, higher version installed already
INFO: devmt will not be installed, higher version installed already
INFO: devsl can be installed
INFO: fcss will not be installed, higher version installed already
INFO: inplr will not be installed, higher version installed already
INFO: invcs can be installed
INFO: invde can be installed
INFO: invrt can be installed
INFO: jrmw will not be installed, higher version installed already
INFO: mkchk will not be installed, higher version installed already
INFO: ncnfg can be installed
INFO: rcids can be installed
INFO: rcstm can be installed
INFO: repst will not be installed, higher version installed already
INFO: rmcmn can be installed
INFO: rmedb can be installed
INFO: rmhlp can be installed
INFO: rmutl can be installed
INFO: ruii can be installed
INFO: sla can be installed
INFO: slc will not be installed, higher version installed already
INFO: swimg can be installed
INFO: nshow will not be installed, higher version installed already
INFO: ctool will not be installed, higher version installed already
INFO: misc can be installed
INFO: rmept will not be installed, higher version installed already
INFO: vsl will not be installed, higher version installed already
INFO: rmextn will not be installed, higher version installed already
INFO: exgps can be installed
INFO: 12:16:25
INFO: checking patchMode != TRUE
INFO: action makeDependTagFile skipped
INFO: 12:16:25
INFO: checking patchMode != TRUE
INFO: action bg2rigelInitWarning skipped
INFO: 12:16:25
INFO: checking patchMode != TRUE
INFO: action doLicenseCheck skipped
INFO: action PreRegisterNewRootDirs, begins at 12:16:25
INFO: 12:16:25
INFO: checking GetAppLicenseTypeSingInst()=0
INFO: panel panel_licen skipped
INFO: action ReqAddDiskSpace, begins at 12:16:25
INFO: action calculateTotals, begins at 12:16:25
-----------------DISK SPACE TEST DETAILS---------------
pkg    files    dirs    size    disk clusterSize    clusters
INFO: Going to execute the command: C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcals.exe C:\  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.err
devsl 0 0 0 C:\ 0 76
invcs 0 0 0 C:\ 0 132
invde 0 0 0 C:\ 0 12
invrt 0 0 0 C:\ 0 244
ncnfg 0 0 0 C:\ 0 428
rcids 0 0 0 C:\ 0 6668
rmcmn 0 0 0 C:\ 0 31052
rmedb 0 0 0 C:\ 0 4364
rmhlp 0 0 0 C:\ 0 2004
rmutl 0 0 0 C:\ 0 124
ruii 0 0 0 C:\ 0 436
sla 0 0 0 C:\ 0 12
swimg 0 0 0 C:\ 0 256
misc 0 0 0 C:\ 0 172
exgps 0 0 0 C:\ 0 40
------------- ADDITIONAL SPACE REQUIREMENTS -----------
disk    id    size    files     clusters
INFO: Going to execute the command: C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcals.exe C:\  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{CBB8F153-2218-4C07-A711-29E1CFBBEA15}\{44DD62C2-E32A-40D6-BD46-315FE5CE3889}\diskcal.err

CM:

Get a popup saying "Unable to get User data Requirement"

Setup log file on this date 12-16-2009
Executing as LSAW.cmd:
date /t > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{B275FBDA-705C-49A9-A986-B8F00B57DDDC}\{2BB6D9EE-660F-429E-856E-369383690DB8}\date.txt
Executing command:
/x /c "C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{B275FBDA-705C-49A9-A986-B8F00B57DDDC}\{2BB6D9EE-660F-429E-856E-369383690DB8}\LSAW.cmd"  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{B275FBDA-705C-49A9-A986-B8F00B57DDDC}\{2BB6D9EE-660F-429E-856E-369383690DB8}\Out 2> C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{B275FBDA-705C-49A9-A986-B8F00B57DDDC}\{2BB6D9EE-660F-429E-856E-369383690DB8}\Err
INFO: action checkAdmin, begins at 12:20:05
INFO: action basicInit, begins at 12:20:05
INFO: 12:20:05
INFO: checking CMDLINE % "REMOVE"
INFO: action action_uninstall skipped
INFO: action setupInstall, begins at 12:20:05
MAIN: SetupInstall START at 12:20:05
INFO: running installation of Campus Manager 5.2.1
Patch mode installation, PATCH_TAGS=cm
INFO-OVERRIDE: C:\DOCUME~1\jmorrison\Local Settings\Temp\1\CW2K.install file not found, normal installation mode
INFO: action AppInit, begins at 12:20:06
INFO: action CheckOSVersion, begins at 12:20:06
------------ OS information -------------
OS :          5.2
Build:        3790
Service Pack: 2
NT type:      ServerNT
Suite Mask: 0x11110
Info: Remote Desktop for Administration (a.k.a. Terminal Services, Remote Administration mode) enabled,
Info: running in remote session.
INFO: action initScreen, begins at 12:20:06
INFO: Screen title is: Installing Campus Manager 5.2.1
INFO: action checkSrcDrive, begins at 12:20:07
INFO: SRCDISK C: is fixed drive
INFO: action checkHPOV, begins at 12:20:07
GetServiceState for HP OpenView Process Manager returned 0
INFO: action checkNetview, begins at 12:20:07
GetServiceState for Tivoli NetView Service returned 0
INFO: action showBackupWarning, begins at 12:20:07
INFO: Service Pack installation
WARNING: Automatic data backup do not happen during this installation. We recommend you to take a backup of data before starting this installation.
INFO: User choose to continue the install
INFO: action checkWmi, begins at 12:20:09
GetServiceState for Windows Management Instrumentation returned 1
INFO: action RegisterTempDir, begins at 12:20:09
INFO: action checkRequiredInstall, begins at 12:20:10
This installation requires cdone to be pre-installed.
Info: checking version for package cdone, range 3.3, mode 2
Info: found version 3.3.0, result 0
This installation requires cm to be pre-installed.
Info: checking version for package cm, range 5.2, mode 2
Info: found version 5.2.0, result 0
INFO: action checkOptionalInstall, begins at 12:20:10
INFO: action checkSSLCompliance, begins at 12:20:10
INFO: [CheckSSL] This is CDONE 2.1 or higher. There will be ssl.properties
INFO: [CheckSSL] The PROTOCOL value is https741
INFO: [CheckSSL] The PROTOCOL value is https741
INFO: action CheckForIIS, begins at 12:20:10
W3SVC is not installed
INFO: action runInitHooks, begins at 12:20:10
Executing INIT hooks
INFO: action initStandardDialogs, begins at 12:20:10
INFO: answer file is not specified
INFO: NMSROOT already set to C:\PROGRA~1\CSCOpx
INFO: only trivial component choice
INFO: 12:20:10
INFO: checking bComponentChoice = TRUE
INFO: action createComponentMedia skipped
INFO: action pickupCustomBitmaps, begins at 12:20:10
INFO: action check_locale, begins at 12:20:10
INFO: Supported Locale, proceeding install
INFO: panel panel_welcome, begins at 12:20:10
INFO: action versionCheck, begins at 12:20:11
Customer has choosen not to back up
INFO: Going to execute the command: C:\PROGRA~1\CSCOpx\bin\perl C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{5B6D740E-F921-463C-8384-AC050E40D295}\backcal.pl C:\PROGRA~1\CSCOpx  > C:\DOCUME~1\jmorrison\Local Settings\Temp\1\{B275FBDA-705C-49A9-A986-B8F00B57DDDC}\{2BB6D9EE-660F-429E-856E-369383690DB8}\Idu_info.txt 2>&1
-----Calculating backup space required for User data ....
file  not found
Calculating backup space required for User data .... stdout not found
MESSAGE
Unable to get User data Requirment

[Nael Mohammad · Accepted solution]

Seems like an issue with the enviorment varialbes with the Windows OS.

Do the following steps:

1. Go to My Computer ---> Right Click ---> Properties .

2. Select Advanced ---> Enviorment Variables

3.  From User Variables for root, change the "TEMP" to "C:\temp" and "TMP" to "C:\temp" .

4. Ensure that C:\temp exists with full read/write permissions as well.

5. Disable any security products and terminal services.

6. Reboot the server.

7. Re-run the upgrade again for Campus and RME.

-nael

[jmorrison_phn]

This worked - thanks!