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RME, failed to export Detailed Device Report to CSV file

Hello

I try to export a Detailed Device Report to a CSV. It failes:

<HTML><META HTTP-EQUIV="content-type" CONTENT="text/html;charset=utf-8">

<H1>HTTP Status 500 - </H1>
<HR SIZE=1 noShade>

<P><B>type</B> Exception report</P>
<P><B>message</B> <U></U></P>
<P><B>description</B> <U>The server encountered an internal error () that
prevented it from fulfilling this request.</U></P>
<P><B>exception</B> <PRE>java.lang.NullPointerException
com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction.perform(InventoryReportsAction.java:685)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
</PRE>
<P></P>
<P><B>note</B> <U>The full stack trace of the root cause is available in the
Apache Tomcat/5.5.17 logs.</U></P>
<HR SIZE=1 noShade>

<H3>Apache Tomcat/5.5.17</H3>

Exporting to PDF works OK.

CW is running on Windows server. RME is 4.3.1

Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Cisco Employee

IE 8.0 is not yet a supported browser.  Try with IE 7.0 or Firefox 3.

View solution in original post

12 REPLIES 12
Highlighted
Hall of Fame Cisco Employee

This could be a problem with your JSP cache.  Shutdown Daemon Manager, then delete all files and directories under NMSROOT/MDC/tomcat/work/Standalone/localhost.  Then restart Daemon Manager, and see if the problem persists.

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

Highlighted

Thanks for the answer.

I did what you suggested, but unfortunately I got the same error again.  :-(

Highlighted
Hall of Fame Cisco Employee

There is a potential bug in the code in this area, but I cannot reproduce the problem.  How many devices are you exporting?  What type of devices are they?

Highlighted

It's only one device.

Here's from Show version:

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 12.2(53)SG1, RELEASE SOFTWARE (fc1)

cisco WS-C4510R-E (MPC8548) processor (revision 6) with 524288K bytes of memory.

For a test I tried with a WS-C2960-8TC-L and it gave same result.

Highlighted
Hall of Fame Cisco Employee

What browser and version are you using?

Highlighted

Internet Explorer 8


Version 8.0.6001.18702
Krypt. 128-bit

I've just tried to install Firefox 3.6 on the server. With this it works OK.

Problem is, I cant install it on my worstation. Company restrictions.

Highlighted
Hall of Fame Cisco Employee

IE 8.0 is not yet a supported browser.  Try with IE 7.0 or Firefox 3.

View solution in original post

Highlighted

Thank you for the answer. I must see what my IT-department can come up with.

Just tried another IE:

I have the possibility to log in to Cisco Works via Citrix. Here is IE version 7.0.5730.13 used to open Cisco Works.
It gives the same error.

Highlighted

Hi community,

I have Ciscoworks LMS 4.0.1 and I have the same problem.

According the documentation IE 8 is supported.

(http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/install/guide/instl.html#wp1585158)

Is there another issue then. Can you help to resolve the exception for CSV export? Is there a log for apache or tomcat to see?

thank you

Fabrizio

Highlighted
Hall of Fame Cisco Employee

Please start a new thread for your issue.

Highlighted

I have opened a new thread:

https://supportforums.cisco.com/message/3390377#3390377

hope to see support from cisco community

Highlighted

This solution worked for me on LMS 4.2.3

 

You rock Joseph Clarke :-) Thanks for the post...

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