I try to export a Detailed Device Report to a CSV. It failes:
<HTML><META HTTP-EQUIV="content-type" CONTENT="text/html;charset=utf-8">
<H1>HTTP Status 500 - </H1>
<HR SIZE=1 noShade>
<P><B>type</B> Exception report</P>
<P><B>description</B> <U>The server encountered an internal error () that
prevented it from fulfilling this request.</U></P>
<P><B>note</B> <U>The full stack trace of the root cause is available in the
Apache Tomcat/5.5.17 logs.</U></P>
<HR SIZE=1 noShade>
Exporting to PDF works OK.
CW is running on Windows server. RME is 4.3.1
Can anyone help?
Solved! Go to Solution.
This could be a problem with your JSP cache. Shutdown Daemon Manager, then delete all files and directories under NMSROOT/MDC/tomcat/work/Standalone/localhost. Then restart Daemon Manager, and see if the problem persists.
Please support CSC Helps Haiti
Thanks for the answer.
I did what you suggested, but unfortunately I got the same error again. :-(
There is a potential bug in the code in this area, but I cannot reproduce the problem. How many devices are you exporting? What type of devices are they?
It's only one device.
Here's from Show version:
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 12.2(53)SG1, RELEASE SOFTWARE (fc1)
cisco WS-C4510R-E (MPC8548) processor (revision 6) with 524288K bytes of memory.
For a test I tried with a WS-C2960-8TC-L and it gave same result.
Internet Explorer 8
I've just tried to install Firefox 3.6 on the server. With this it works OK.
Problem is, I cant install it on my worstation. Company restrictions.
Thank you for the answer. I must see what my IT-department can come up with.
Just tried another IE:
I have the possibility to log in to Cisco Works via Citrix. Here is IE version 7.0.5730.13 used to open Cisco Works.
It gives the same error.
I have Ciscoworks LMS 4.0.1 and I have the same problem.
According the documentation IE 8 is supported.
Is there another issue then. Can you help to resolve the exception for CSV export? Is there a log for apache or tomcat to see?
I have opened a new thread:
hope to see support from cisco community