Solved: Re: RME, failed to export Detailed Device Report to CSV file

Eydfinnur Mortensen · ‎04-16-2010

Hello

I try to export a Detailed Device Report to a CSV. It failes:

<H1>HTTP Status 500 - </H1>
<HR SIZE=1 noShade>

type Exception report
message 
description The server encountered an internal error () that
prevented it from fulfilling this request.
exception <PRE>java.lang.NullPointerException
com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction.perform(InventoryReportsAction.java:685)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
</PRE>

note The full stack trace of the root cause is available in the
Apache Tomcat/5.5.17 logs.
<HR SIZE=1 noShade>

<H3>Apache Tomcat/5.5.17</H3>

Exporting to PDF works OK.

CW is running on Windows server. RME is 4.3.1

Can anyone help?

Joe Clarke · ‎04-19-2010

IE 8.0 is not yet a supported browser. Try with IE 7.0 or Firefox 3.

View solution in original post

Joe Clarke · ‎04-16-2010

This could be a problem with your JSP cache. Shutdown Daemon Manager, then delete all files and directories under NMSROOT/MDC/tomcat/work/Standalone/localhost. Then restart Daemon Manager, and see if the problem persists.

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

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Eydfinnur Mortensen · ‎04-19-2010

Thanks for the answer.

I did what you suggested, but unfortunately I got the same error again. :-(

Joe Clarke · ‎04-19-2010

There is a potential bug in the code in this area, but I cannot reproduce the problem. How many devices are you exporting? What type of devices are they?

Eydfinnur Mortensen · ‎04-19-2010

It's only one device.

Here's from Show version:

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 12.2(53)SG1, RELEASE SOFTWARE (fc1)

cisco WS-C4510R-E (MPC8548) processor (revision 6) with 524288K bytes of memory.

For a test I tried with a WS-C2960-8TC-L and it gave same result.

Joe Clarke · ‎04-19-2010

What browser and version are you using?

Eydfinnur Mortensen · ‎04-19-2010

Internet Explorer 8

Version 8.0.6001.18702
Krypt. 128-bit

I've just tried to install Firefox 3.6 on the server. With this it works OK.

Problem is, I cant install it on my worstation. Company restrictions.

Joe Clarke · ‎04-19-2010

IE 8.0 is not yet a supported browser. Try with IE 7.0 or Firefox 3.

Eydfinnur Mortensen · ‎04-19-2010

Thank you for the answer. I must see what my IT-department can come up with.

Just tried another IE:

I have the possibility to log in to Cisco Works via Citrix. Here is IE version 7.0.5730.13 used to open Cisco Works.
It gives the same error.

Fabrizio De Carlo · ‎07-02-2011

Hi community,

I have Ciscoworks LMS 4.0.1 and I have the same problem.

According the documentation IE 8 is supported.

(http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/install/guide/instl.html#wp1585158)

Is there another issue then. Can you help to resolve the exception for CSV export? Is there a log for apache or tomcat to see?

thank you

Fabrizio

Joe Clarke · ‎07-02-2011

Please start a new thread for your issue.

Fabrizio De Carlo · ‎07-06-2011

I have opened a new thread:

https://supportforums.cisco.com/message/3390377#3390377

hope to see support from cisco community

Mehdi Talei · ‎04-08-2015

This solution worked for me on LMS 4.2.3

You rock Joseph Clarke :-) Thanks for the post...