RME - IOS upgrade error

[p.ly]

I'm getting an error when I try to upgrade the software on any of my Cisco equipment using RME. I have already given Read and Write rights and am able to monitor the devices. I believe I tried using an IOS that has already been downloaded.

It says "Message: 'Device cannot be locked for exclusive write access. '

----------------------------------------

Job running on : SCITD03 (172.26.1.46)

Tftp Root Directory : D:\PROGRA~1\CSCOpx\tftpboot

Processing Device : 172.26.0.206 (#1 of 1)

Start Time : 28 Mar 2005 11:05:08 PST

Running System S/W : 12.1(19)EA1d LAYER_3|MIN_DRAM_MEG=64

Upgrading System S/W : 12.2(25)SEA LAYER_3|MIN_DRAM_MEG=64

Bootldr upgrade not selected or not applicable

Device cannot be locked for exclusive write access.

Software Upgrade cannot be performed on the device

Error Info Code: '4059'

Message: 'Device cannot be locked for exclusive write access. '

Action/Reason: 'Job Manager returned error: Error Code: 1 Message:

org.omg.CORBA.OBJECT_NOT_EXIST:

Could not locate the following

Object:

repository id : IDL:jrm/LockManager:1.0

object name :

Lock Manager

host name : scitd03

minor code: 0 completed: No

.

Problem Cause: Device may be used by another Resource Manager Essentials

application.

Recommended Action: Please retry the operation later. If the

problem persists, contact your technical support representative for

assistance.'

Image Upgrade Failed

End Time : 28 Mar 2005 11:05:11 PST

Time Taken: 3 secs

Job encountered error. Job aborted.

End of Job

[Namol]

There are several possible causes for this. Make sure the config for the device isn't locked by the configuration editing programs (Config editor or NetConfig). Also make sure that Ciscoworks can get into the device using telnet or SSH, not just SNMP. Finally, make sure the device has enough space in its flash for both the running and the new image.

I would suggest attempting the upgrade using TFTP and the command line, then you can determine where the problem lies.

[random_camden]

I am getting the same message.

I can telnet to the device via Ciscoworks and change configs. I can tftp manually.

I have tried on devices with clear flash and on a device with an old image.

Same error on all devices.

[n.bowbridge]

Have you set the correct transport, config protocols for software upgrade? It's in the RME settings page on the drop down list. I had a similiar error when my server was set to use rcp by default. Once I setup tftp & ssh the IOS upgrade worked.

[Joe Clarke]

This error indicates a problem with jrm. First, verify that the jrm process is running correctly. If it is in a "Waiting to initialize" state that could indicate a problem with the System Identity User or some other internal communication problem. What version of Common Services do you have? Are you integrated with ACS? What are your CiscoWorks service startup parameters? What are the contents of jrm.log?