03-20-2009 05:54 AM
We have installation od Service Monitor 2.1 with 2 sensors. Both sensors are registered, but when we generate report we can't see any information for devices (everything is unavailable) but can see information for MOS and cause.
03-23-2009 01:01 AM
So how many phones does the system have discovered?
I think only IP address and mos come from the sensor. Device type and phone number information has to come from the call managers.
Cheers,
Michel
03-23-2009 01:27 AM
We have to sensors, one discovered around 60 devices and anopher on main location more than 1000. We have CCM 4.1(3)sr5 maybe that is problem. In service monitor it show that is connected to CCM, but don't show anything for Device DB in that section.
03-23-2009 04:40 AM
Your sensors don't discover devices. They only see RTP streams between IP addresses.
Check how many phones are discovered on the dashboard.
Check if all cluster devices (CCM's) are in a "monitored" state under devices.
Cheers,
Michel
03-23-2009 11:17 AM
03-23-2009 12:44 PM
Check if the CCM's are in a managed state under devices in Operations manager.
Check how many phones you see in the service level view
Cheers,
Michel
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