I have a strange issue with Teams/Zoom video conferencing. Almost on the dot every 15 minutes incoming audio drops for 3-5 seconds. Video keeps playing.
Our setup is a Sophos XG firewall, with C9300 Layer3 stack and a C2960x Layer 2 stack.
Today I was connected directly to our ISP during the meeting and had no audio issues. My manager was also in the meeting, connected through the network and had numerous drops.
Any suggestions or help would be appriciated.
Solved! Go to Solution.
First time hearing such issues. Can you please sniff the packet. Make sure, no halfduplex or CRC Errors in interfaces. Zoom u tried with multiple devices through wifi probably. did you tried with direct lan connection. voice prioritization can be try with dscp values. If you sniffing the packets through wireshark, you can get some idea, whats happened in 15min.