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The 3850 switch stack cannot be updated.

123dgwerg
Level 1
Level 1

When I try to upgrade the switch stack, I get the error:

XXXXXXXXXX#$age install switch all file flash:cat3k_caa-universalk9.16.12.01.SPA.bin new auto-copy
--- Starting install local lock acquisition on switch 1 ---
Finished install local lock acquisition on switch 1

Expanding image file: flash:cat3k_caa-universalk9.16.12.01.SPA.bin
[1]: Copying flash:cat3k_caa-universalk9.16.12.01.SPA.bin from switch 1 to switch 2
[2]: Finished copying to switch 2
[1 2]: Expanding file
[1 2]: Finished expanding all-in-one software package in switch 1 2
SUCCESS: Finished expanding all-in-one software package.
[1 2]: Performing install
  SUCCESS: install Finished
[1]: install package(s) on switch 1
--- Starting local lock acquisition on switch 1 ---
Finished local lock acquisition on switch 1

--- Starting file path checking ---
Finished file path checking

--- Starting image file verification ---
Checking image file names
Locating image files and validating name syntax
  Found cat3k_caa-guestshell.16.09.04.SPA.pkg
  Found cat3k_caa-rpbase.16.09.04.SPA.pkg
  Found cat3k_caa-rpcore.16.09.04.SPA.pkg
  Found cat3k_caa-srdriver.16.09.04.SPA.pkg
  Found cat3k_caa-webui.16.09.04.SPA.pkg
Inspecting image file types
    WARNING: In-service installation of RP Base package
    WARNING: requires software reboot of target RP
    WARNING: Automatically setting the on-reboot flag
    WARNING: In-service installation of srdriver package
    WARNING: requires software reboot of target
Processing image file constraints
Creating candidate provisioning file
Finished image file verification

--- Starting candidate package set construction ---
Verifying existing software set
  FAILED: Invalid directory: /tmp/sw/mount/cat3k_caa-guestshell.16.03.06.SPA.pkg
[1]: Finished install failed on switch 1
[2]: install package(s) on switch 2
--- Starting list of software package changes ---
Old files list:
  Removed cat3k_caa-guestshell.16.03.06.SPA.pkg
  Removed cat3k_caa-rpbase.16.03.06.SPA.pkg
  Removed cat3k_caa-rpcore.16.03.06.SPA.pkg
  Removed cat3k_caa-srdriver.16.03.06.SPA.pkg
  Removed cat3k_caa-wcm.16.03.06.SPA.pkg
  Removed cat3k_caa-webui.16.03.06.SPA.pkg
New files list:
  Added cat3k_caa-guestshell.16.09.04.SPA.pkg
  Added cat3k_caa-rpbase.16.09.04.SPA.pkg
  Added cat3k_caa-rpcore.16.09.04.SPA.pkg
  Added cat3k_caa-srdriver.16.09.04.SPA.pkg
  Added cat3k_caa-webui.16.09.04.SPA.pkg
Finished list of software package changes
SUCCESS: Software provisioned.  New software will load on reboot.
[2]: Finished install successful on switch 2
Checking status of install on [1 2]
[2]: Finished install in switch 2
[1]: FAILED: install failed in switch 1
SUCCESS: Finished install: Success on [2]. Failed on [1]
XXXXXXXXXX#
XXXXXXXXXX#$age install switch 1 file flash:cat3k_caa-universalk9.16.12.01.SPA.bin new auto-copy
--- Starting install local lock acquisition on switch 1 ---
Finished install local lock acquisition on switch 1

FAILED: Cannot determine list of packages for installation.
XXXXXXXXXX#
XXXXXXXXXX#sh flash-1:
-#- --length-- ---------date/time--------- path
  2    2097152 May 27 2019 17:43:02.0000000000 +00:00 nvram_config
  3   19858044 Jan 17 2020 14:58:27.0000000000 +00:00 cat3k_caa-guestshell.16.09.04.SPA.pkg
  4   30894576 Jan 17 2020 14:58:33.0000000000 +00:00 cat3k_caa-rpbase.16.09.04.SPA.pkg
  5  373381748 Jan 17 2020 14:58:30.0000000000 +00:00 cat3k_caa-rpcore.16.09.04.SPA.pkg
  6    3107452 Jan 17 2020 14:58:31.0000000000 +00:00 cat3k_caa-srdriver.16.09.04.SPA.pkg
  7       4737 Jul 19 2018 14:21:23.0000000000 +00:00 packages.conf
  8       4096 Aug 08 2017 09:08:47.0000000000 +00:00 virtual-instance
  9       4096 Aug 08 2017 09:08:47.0000000000 +00:00 vman_fdb
 10       4096 Jul 19 2018 14:26:10.0000000000 +00:00 dc_profile_dir
 11     202640 Jul 19 2018 14:26:10.0000000000 +00:00 dc_profile_dir/dc_default_profiles.txt
 12     185274 Aug 08 2017 09:11:22.0000000000 +00:00 dc_profile_dir/dc_default_profiles.txt.bkp
 13       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store
 14       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file
 15       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file/f
 16       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file/f/fb
 17        211 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file/f/fb/fbdb00b653a3412a841145c1b89a0d2e.cache
 18       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file_lock
 19       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file_lock/3
 20       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file_lock/3/3b
 21          0 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file_lock/3/3b/3b00d2e4d13f1aa79dc0cf3a34b6561175a0fc46.lock
 22       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file_lock/1
 23       4096 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file_lock/1/1b
 24          0 Aug 08 2017 09:12:15.0000000000 +00:00 wnweb_store/container_file_lock/1/1b/1b87628f190693104723d1f22d502c001cb0d7dd.lock
 25        676 Feb 28 2019 12:35:38.0000000000 +00:00 vlan.dat
 26      65301 Jul 19 2018 14:26:28.0000000000 +00:00 memleak.tcl
 27         66 Jul 19 2018 14:26:28.0000000000 +00:00 boothelper.log
 28       4096 Jul 19 2018 14:33:55.0000000000 +00:00 core
 29       4096 Jul 19 2018 14:26:02.0000000000 +00:00 core/modules
 30          1 Jan 17 2020 14:48:29.0000000000 +00:00 core/.callhome
 31       4774 Jan 17 2020 14:59:11.0000000000 +00:00 cat3k_caa-universalk9.16.12.01.SPA.conf
 32   22784632 Jan 17 2020 14:58:31.0000000000 +00:00 cat3k_caa-webui.16.09.04.SPA.pkg
 33  265124472 Jul 19 2018 14:20:51.0000000000 +00:00 cat3k_caa-rpcore.16.03.06.SPA.pkg
 34    9095808 Jul 19 2018 14:20:51.0000000000 +00:00 cat3k_caa-srdriver.16.03.06.SPA.pkg
 35  211675764 Jul 19 2018 14:21:20.0000000000 +00:00 cat3k_caa-wcm.16.03.06.SPA.pkg
 36   13423228 Jul 19 2018 14:21:21.0000000000 +00:00 cat3k_caa-webui.16.03.06.SPA.pkg
 37         37 Jul 19 2018 14:25:54.0000000000 +00:00 bootloader_evt_handle.log
 38       4096 Jul 19 2018 14:26:00.0000000000 +00:00 .prst_sync
 39       4096 Jul 19 2018 14:26:02.0000000000 +00:00 .rollback_timer
 40       4096 Jul 19 2018 14:26:10.0000000000 +00:00 gs_script
 41       4096 Jul 19 2018 14:26:41.0000000000 +00:00 .installer
 42    2097152 May 27 2019 17:43:02.0000000000 +00:00 nvram_config_bkup
566034432 bytes available (973541376 bytes used)


7 Replies 7

123dgwerg
Level 1
Level 1
After cleaning, the repeated update failed. Perhaps the on-reboot option is required? I want to note that this stack of switches is very remote office. and there will be no one to serve in case of refusal. Now it turns out that the secondary switch in the stack has been updated, but the primary one has not. And if the devices are rebooted the stack will fall apart?

Reboot the stack first and rerun the install command.

First switch in stack upgrade failed, second switch in stack upgrad succsessful. If I now reboot the entire stack of these two switches remotely, isn't it possible that because both switches have different operating system versions, I might lose access to the stack?

Sure if the switch 1 failed and you will see version mismatch -  suggest having onsite engagement with console access.

 

can you post below output:

 

show switch 

show version 

 

BB

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XXXXXXXXXX# sh switch
Switch/Stack Mac Address : XXXXXXXXXX - Local Mac Address
Mac persistency wait time: Indefinite
H/W Current
Switch# Role Mac Address Priority Version State
------------------------------------------------------------
*1 Active XXXXXXXXXX 1 V02 Ready
2 Standby XXXXXXXXXX 1 V02 Ready



XXXXXXXXXX#sh versio
XXXXXXXXXX#sh version
Cisco IOS Software [Denali], Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 16.3.6, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Wed 28-Feb-18 15:23 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON
BOOTLDR: CAT3K_CAA Boot Loader (CAT3K_CAA-HBOOT-M) Version 3.58, RELEASE SOFTWARE (P)

XXXXXXXXXX uptime is 1 year, 28 weeks, 4 days, 2 hours, 46 minutes
Uptime for this control processor is 1 year, 28 weeks, 4 days, 2 hours, 53 minutes
System returned to ROM by Power Failure
System restarted at 14:32:44 UTC Thu Jul 19 2018
System image file is "flash:packages.conf"
Last reload reason: Power Failure



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Technology Package License Information:

-----------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
ipbasek9 Permanent ipbasek9

cisco WS-C3850R-48T (MIPS) processor (revision A0) with 864936K/6147K bytes of memory.
Processor board ID XXXXXXXXXX
2 Virtual Ethernet interfaces
104 Gigabit Ethernet interfaces
8 Ten Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
250456K bytes of Crash Files at crashinfo:.
250456K bytes of Crash Files at crashinfo-2:.
1609272K bytes of Flash at flash:.
1609272K bytes of Flash at flash-2:.
0K bytes of at webui:.

Base Ethernet MAC Address : XXXXXXXXXX
Motherboard Assembly Number : 73-16296-08
Motherboard Serial Number : XXXXXXXXXX
Model Revision Number : A0
Motherboard Revision Number : A0
Model Number : WS-C3850R-48T
System Serial Number : XXXXXXXXXX


Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 56 WS-C3850-48T 16.3.6 CAT3K_CAA-UNIVERSALK9 INSTALL
2 56 WS-C3850-48T 16.3.6 CAT3K_CAA-UNIVERSALK9 INSTALL


Switch 02
---------
Switch uptime : 1 year, 28 weeks, 4 days, 3 hours, 9 minutes

Base Ethernet MAC Address : XXXXXXXXXX
Motherboard Assembly Number : 73-16296-08
Motherboard Serial Number : XXXXXXXXXX
Model Revision Number : A0
Motherboard Revision Number : A0
Model Number : WS-C3850R-48T
System Serial Number : XXXXXXXXXX

Configuration register is 0x102

XXXXXXXXXX#

Output shows switch 1 and 2 running 16.3.6 and the stack has an uptime of >1 year.

SUCCESS: Software provisioned. New software will load on reboot.

this was written in the installation logs for the second switch, where according to the logs it was installed successfully. That is, after the reboot, when the switch is turned on, the IOS version will change, and they will load with different versions already? and the stack will collapse?