Unknown device type

[andylee1892]

Hi all,

We are replacing our Cisco 1801's with 887VA's.  So far we have done 22, but all show in Cisco Works as "Unknown Device Types".  How do I make them "known" & known as 887s?

Thanks

[AFROJ AHMAD]

Hi Andy ,

Device seems to be supported in LMS.

Try to update the device pacakes and check the issue :

Go to Admin > System > Software Center > Device Update

select   Inventory Config And Image Management and Common Services

click on check for updated and update all the Applicable updates.

Also make sure the device credentilas should be correct.

Thanks

Afroz

[andylee1892]

Hi Afroj

Thank you for your fast reply

I have tried to update, but the only options I have are:

CiscoWorks Common Services

CiscoView

Device Fault Manager

Internetwork Performance Monitor

Integration Utility

Resource Manager Essentials

For each, I am prompted for a CCO username and password; which we are unsure of?  Will I get these direct from Cisco?

The  device credentials are correct - I am able to telnet onto the router  using them & enter enable mode.  The snmp ro/rw strings are correct  as per the running & startup configs.

I am able to  go to "Device and Credentials" > "Device Management", select a device  & "Edit Identity".  Under "Cisco Router 800 Series", there is an  887, but I believe this was superceeded by the 887va?

Thanks

[AFROJ AHMAD]

Hi Andy,

check the below 2 application only:

CiscoWorks Common Services

Resource Manager Essentials

and update all the device packages

Thanks

Afroz