Update from LMS 3.1 to 3.2

[caytos1989]

Guys,

Right now we have CiscoWorks 3.1 with SmartNet support until June 2012, can we update to 3.2 and keep the Support contract??

I downloaded the file for the update...but will it ask me for a serial number? or to put a file in a folder? will I loose all my configs?

Thanks

[Joe Clarke · Accepted solution]

Sure.  If you have a license for LMS 3.x, you can upgrade to any 3.x version for free.  I'm not sure where you're being asked for a serial number.  The LMS updates don't require any serial number.  The 3.2 image can be downloaded from http://www.cisco.com/go/nmsevals/ .  This update can be installed directly on top of LMS 3.1.  While nothing should be lost, you should take a full backup before doing the 3.2 upgrade.

[caytos1989]

Joseph,

Thanks for the answer, however, I still have one question.

My SmartNet info below:

Product Number:                  CWLMS-3.1-100-K9

Service Product Number:     CON-SAS-LMS3100

Description:                          LMS 3.1 Windows ONLY 100 Device Restricted

Will my Smartnet still be active if I update to v3.2 ?

Thanks

[Marvin Rhoads · Accepted solution]

Your Smartnet coverage will not be affected by upgrading from LMS 3.1 to LMS 3.2 as long as you remain on Windows at the 100 device licensing level.