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Beginner

User Tracking Utility Host name lookup

A couple of months ago I upgraded our 2 old 6500 to a pair of 6509's running as a Virtual Switching System.  I use this VSS for core routing/switching for all internal LAN traffic.  Since this upgrade, I am no longer able to use host names while using the User Tracking utility.  User tracking still works with MAC & IP address, just not with the hostname anymore.

I found a previous thread that I test my resolver.pl.  If I use resolver.pl with the IP address, it returns just the IP address, not the hostname.  If I use resolver.pl with the hostname, it returns the hostname and IP address.

CM version: 5.1.4

VSS IOS version: 12.2(33) SXI

Any help is appreciated.

Thanks

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Hall of Fame Cisco Employee

Re: User Tracking Utility Host name lookup

This points to a problem getting the ARP information from the associated router.  Which device should have the ARP entry for 00-21-70-14-62-ac?  Is it the VSS itself?  If so, do an SNMP Walk on the ipNetToMediaTable.  You need to be able to find an entry for 00-21-70-14-62-ac.

14 REPLIES 14
Hall of Fame Cisco Employee

Re: User Tracking Utility Host name lookup

Switching to a VSS configuration would have no effect on resolving IPs to hostnames.  That boils down to DNS.  For the end hosts entries with IP addresses, do they also have the subnet field populated, or is that empty?

Beginner

Re: User Tracking Utility Host name lookup

The subnet field is also empty.

In my acquisition settings I have it configured to "Use DNS to resolve host names".  I also perform a ping sweep on all subnets.

Hall of Fame Cisco Employee

Re: User Tracking Utility Host name lookup

You may be seeing known bug CSCsz21493.  A patch is available from TAC which will fix this.  However, it may be that ARP entries are not being collected from the new VSS device.  In this case, more troubleshooting will need to be done, but it would be good to apply this patch first.

Beginner

Re: User Tracking Utility Host name lookup

Ok, just got done upgrading LMS for another issue. I'm now at CM 5.2.1.  I see that CSCsz21493 was supposed to be addressed in 5.0.5.  Do you think I'm still seeing this issue.  If so, how do I go about getting this patch? 

Another Note, since the upgrade, I do see some hostname/subnet listed on default VLAN 1.

Hall of Fame Cisco Employee

Re: User Tracking Utility Host name lookup

No, this bug was resolved in 5.2.1.  If you had 5.1.4, and now you're on 5.2.1, you upgraded to LMS 3.2 then went to 5.2.1?  Post a UT export illustrating the current problem.

Beginner

Re: User Tracking Utility Host name lookup

Correct, I upgraded LMS to 3.2 and upgraded CM to 5.2.1.  I think this is the data you're asking for, it's a sample of a user tracking report.  I still think there has to be a link to the conversion to VSS, it worked fine before I made the switch.

Thanks






















Hall of Fame Cisco Employee

Re: User Tracking Utility Host name lookup

How are you running UT acquisitions?  Are you using subnet acquisition or dynamic UT?

Beginner

Re: User Tracking Utility Host name lookup

I'm running UT acquisitions, minors every 60 minutes and majors twice a day.  I'm performing a subnet acquisition on "All subnets".

Hall of Fame Cisco Employee

Re: User Tracking Utility Host name lookup

I think I know what's happening.  Delete the row for 00-21-70-14-62-ac from UT, then run a new MAJOR acquisition from the Campus Manager homepage.  See if the row gets written back correctly.  My assumption is it will be written back without an IP address.

Beginner

Re: User Tracking Utility Host name lookup

Sorry, but how do I delete a row from UT?

Beginner

Re: User Tracking Utility Host name lookup

Never mind, I see I can delete from within the report.

Beginner

Re: User Tracking Utility Host name lookup

That is exactly what happened.  It found the mac address but no hostname, IP address, or Subnet.

Highlighted
Hall of Fame Cisco Employee

Re: User Tracking Utility Host name lookup

This points to a problem getting the ARP information from the associated router.  Which device should have the ARP entry for 00-21-70-14-62-ac?  Is it the VSS itself?  If so, do an SNMP Walk on the ipNetToMediaTable.  You need to be able to find an entry for 00-21-70-14-62-ac.

Beginner

Re: User Tracking Utility Host name lookup

That was the problem!  While implementing the new VSS pair, a SNMP cutdown view of IP.21 and IP.22 were added to the config.  I appreciate all the help on this.  Thanks

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