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Beginner

ASDM "this app can't run on your PC" - Windows 10

I am getting this error when trying to launch ASDM.   New install of Windows 10 Professional.  I have been running this successfully on other Windows 10 PCs.  Has anyone seen this and know the fix?

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Rising star

Re: ASDM "this app can't run on your PC" - Windows 10

Hi Patrick,

 

I hit this on a new W10 machine and tracked the issue down to the newer W10 builds silently swapping the Windows Scripting Host path for "compatibility" which causes that compatibility error.

 

If you go into Start > Cisco ASDM-IDM Launcher > right click the launcher and go to More > Open file location

 

Then you'll be looking at the shortcut to the ASDM launcher, right click it and go to Properties and look at the Target. You'll see a long path to wscript.exe - change this to C:\Windows\System32\wscript.exe (leave the invisible.vbs run.bat on the end as these scripts are used to open up ASDM). After changing this I was able to launch ASDM fine.

 

-Scott

View solution in original post

75 REPLIES 75
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VIP Mentor

Re: ASDM "this app can't run on your PC" - Windows 10

What is the difference from other PC  ? what kind of user right you have ? is the Pre-Build corporate profile based windows 10 ?

 

https://windowsreport.com/app-cant-run-windows-10/

 

BB
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Beginner

Re: ASDM "this app can't run on your PC" - Windows 10

Hello how do you solve this issue ?
I face this issue on window 10.
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Hall of Fame Guru

Re: ASDM "this app can't run on your PC" - Windows 10

What is the ASDM version?

 

Do you have Java installed? What version of Java?

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VIP Advisor

Re: ASDM "this app can't run on your PC" - Windows 10

This is either a corrupt registry key.  Run a registry cleaner program such as CCleaner and test.  If this doesn't solve the issue then the problem is most likely with Java.

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Please remember to select a correct answer and rate helpful posts
Highlighted
Rising star

Re: ASDM "this app can't run on your PC" - Windows 10

Hi Patrick,

 

I hit this on a new W10 machine and tracked the issue down to the newer W10 builds silently swapping the Windows Scripting Host path for "compatibility" which causes that compatibility error.

 

If you go into Start > Cisco ASDM-IDM Launcher > right click the launcher and go to More > Open file location

 

Then you'll be looking at the shortcut to the ASDM launcher, right click it and go to Properties and look at the Target. You'll see a long path to wscript.exe - change this to C:\Windows\System32\wscript.exe (leave the invisible.vbs run.bat on the end as these scripts are used to open up ASDM). After changing this I was able to launch ASDM fine.

 

-Scott

View solution in original post

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Beginner

Re: ASDM "this app can't run on your PC" - Windows 10

Great solution!
C:\Windows\system32\wscript.exe invisible.vbs run.bat

Instead, I had this typical bloated bullcrap from Microsoft:
C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.253.1.4\amd64_microsoft-windows-scripting_31bf3856ad364e35_10.0.17763.134_none_bd3aabce85fcad18\f\wscript.exe invisible.vbs run.bat
Highlighted
Beginner

Re: ASDM "this app can't run on your PC" - Windows 10

Thanks for posting the full target line!

C:\Windows\system32\wscript.exe invisible.vbs run.bat

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Beginner

Re: ASDM "this app can't run on your PC" - Windows 10

You're welcome! Scott's solution meandered a bit and could have been more concise. I had to read it three times to make sense of it, which is why I found it more helpful to condense it to a single line.

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Re: ASDM "this app can't run on your PC" - Windows 10

excellent solution to work with windows 10

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Cisco Employee

Re: ASDM "this app can't run on your PC" - Windows 10

Hi Roberto,



Glad to know it work for you!!! Saludos!


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Re: ASDM "this app can't run on your PC" - Windows 10

Awesome solution! thank you for the effort and the post. 

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Beginner

Re: ASDM "this app can't run on your PC" - Windows 10

I checked the script path and it's the correct (not the longer one, but the shorter one) still my ASDM doesn't Launch.

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Beginner

Re: ASDM "this app can't run on your PC" - Windows 10

Hi Ravee, I also shortened the path. I needed to install the latest Java on my laptop and then I was able to launch ASDM. Before I could install Java I needed to add www.java.com to the Firepower Whitelist on the Firepower Management Console.

Regards,
Rich
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Beginner

Re: ASDM "this app can't run on your PC" - Windows 10

This worked for me as well. Thanks Scott!