ASDM "this app can't run on your PC" - Windows 10

[patrick.hurley]

I am getting this error when trying to launch ASDM.   New install of Windows 10 Professional.  I have been running this successfully on other Windows 10 PCs.  Has anyone seen this and know the fix?

[balaji.bandi]

What is the difference from other PC  ? what kind of user right you have ? is the Pre-Build corporate profile based windows 10 ?

https://windowsreport.com/app-cant-run-windows-10/

[Soe Htike]

Hello how do you solve this issue ?
I face this issue on window 10.

[Marvin Rhoads]

What is the ASDM version?

Do you have Java installed? What version of Java?

[hahung95942]

ASDM 7.10 version Java 8 update 291 windows 10 pro 20H2

[hahung95942]

ASDM 7.10 Phiên bản Java 8 Cập nhật 291 windows 10 pro 20H2

[Marius Gunnerud]

This is either a corrupt registry key.  Run a registry cleaner program such as CCleaner and test.  If this doesn't solve the issue then the problem is most likely with Java.

[Scott Pettit · Accepted solution]

Hi Patrick,

I hit this on a new W10 machine and tracked the issue down to the newer W10 builds silently swapping the Windows Scripting Host path for "compatibility" which causes that compatibility error.

If you go into Start > Cisco ASDM-IDM Launcher > right click the launcher and go to More > Open file location

Then you'll be looking at the shortcut to the ASDM launcher, right click it and go to Properties and look at the Target. You'll see a long path to wscript.exe - change this to C:\Windows\System32\wscript.exe (leave the invisible.vbs run.bat on the end as these scripts are used to open up ASDM). After changing this I was able to launch ASDM fine.

-Scott

[Todd Baldridge]

Great solution!
C:\Windows\system32\wscript.exe invisible.vbs run.bat

Instead, I had this typical bloated bullcrap from Microsoft:
C:\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.253.1.4\amd64_microsoft-windows-scripting_31bf3856ad364e35_10.0.17763.134_none_bd3aabce85fcad18\f\wscript.exe invisible.vbs run.bat

[victor.coleman]

Thanks for posting the full target line!

C:\Windows\system32\wscript.exe invisible.vbs run.bat

[Todd Baldridge]

You're welcome! Scott's solution meandered a bit and could have been more concise. I had to read it three times to make sense of it, which is why I found it more helpful to condense it to a single line.

[RobertoGonzalez1673]

excellent solution to work with windows 10

[oscalvar@cisco.com]

Hi Roberto,



Glad to know it work for you!!! Saludos!

[JoshThurston9204]

Awesome solution! thank you for the effort and the post. 

[Ravee_08]

I checked the script path and it's the correct (not the longer one, but the shorter one) still my ASDM doesn't Launch.