Cisco Firepower Threat Defense (FTD)

[Tamweelcom-jo]

hi all ,

i have cisco fmc with ftd 6.7 am trying to solve error cisco cloud configuration failure

and i tried may options include change timout to 50 and check region in devices

, devices already registerd in cloud

* changed timeout

expert
$ sudo su
# vi /etc/sf/cloudagent.conf
press "i" to enter insert mode
change the IPREP_CONN_TIMEOUT value from "5" to "50"

 * check region

edit /ngfw/etc/sf/connector.properties on all failing devices and set connector_fqdn to the region defined in /ngfw/var/tmp/tds-cloud-events.json on that device.

* fmc alreday registerd in site x .you cam check attached file

is there any thing else i can do to check that this issue and how i can trubleshoot it

thanks alot all for your kind replay

[balaji.bandi]

May be BUG

[Marvin Rhoads · Accepted solution]

Make sure the FTD devices themselves have valid DNS servers defined.

Verify with "ping system tools.cisco.com" from the FTD cli.

[Tamweelcom-jo · Accepted solution]

thanks all it was a dns issue

[Marvin Rhoads · Accepted solution]

Good to know. Please mark my response as the solution since it appears to have resolved your issue.