Cisco no longer offering RMAs?

[aswit]

We have an active SNTC 8X5XNBD support subscription and we have created a case for an RMA two weeks ago. Yet we still haven't received an RMA in our ticket and we have no place to ship our defective product to to get a replacement. Did Cisco stop accepting returns?

[Marvin Rhoads]

RMAs are still being done. You should speak with the TAC to find the reason for the unusual delay on your case.

[balaji.bandi]

that's not true, as long as you have the right contract you are fully allowed for RMA for the faulty unit.

[aswit]

Ok after speaking with TAC I was able to get the RMA process started. We ended up shipping it back in some of the packing materials the replacement firewall came in (not the box though, I see that that's not allowed by Cisco's policy for competitors equipment and packaging).

[balaji.bandi]

Glad all sorted.