08-11-2020 08:50 AM
We have an active SNTC 8X5XNBD support subscription and we have created a case for an RMA two weeks ago. Yet we still haven't received an RMA in our ticket and we have no place to ship our defective product to to get a replacement. Did Cisco stop accepting returns?
08-11-2020 11:49 AM
RMAs are still being done. You should speak with the TAC to find the reason for the unusual delay on your case.
08-11-2020 03:01 PM
that's not true, as long as you have the right contract you are fully allowed for RMA for the faulty unit.
08-12-2020 06:27 AM
Ok after speaking with TAC I was able to get the RMA process started. We ended up shipping it back in some of the packing materials the replacement firewall came in (not the box though, I see that that's not allowed by Cisco's policy for competitors equipment and packaging).
08-12-2020 08:52 AM
Glad all sorted.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide