I need assistance to login using my FDM GUI. Output below are on waiting state. I can access firewall through CLI. Refer screenshot of the login page with error.
root@rg-firepower-fw:/home/admin# pmtool status | grep -i waitingTSS_Daemon (normal) - Waitingidhttpsd (system,gui) - Waitingsftunnel (system) - Waitingsfmgr (system) - Waitingsfmbservice (normal) - Waitingrun_hm (normal) - Waitingsfestreamer (normal) - Waitingsfipproxy (normal) - Waitingrrd_server (normal) - Waitingsnmpd (normal) - WaitingngfwManager (normal) - WaitingSSEConnector (system) - Waitingdhcpd (normal) - Waitingroot@rg-firepower-fw:/home/admin#
Is this a new firewall? Can you tell us the model and software version? Has it ever worked? If so, what changed recently?
It has been working perfectly. I re-imaged from ASA to FTD a year ago. Yesterday morning, i clicked on the "resync" button and that was the last time i saw FDM GUI.
----------------[ rg-firepower-fw ]-----------------Model : Cisco ASA5516-X Threat Defense (75) Version 6.3.0 (Build 83)UUID : 07f26598-103c-11ec-999a-fc79f72d69d3Rules update version : 2018-08-23-001-vrtVDB version : 299
Despite it being pretty old version, there's no good reason why the FDM GUI should stop working after a resync.
If you have a support contract, I would suggest opening a TAC case.
I did a restart and it came back online. all good now. thank you.
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