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FirePower smart license error.

Hi all, I have some problem with FPR2110 (with FTD OS).

 

It's already registered once before, but suddenly disconnected with CSSM.

I checked it can ping with Internet and tools.cisco.com.

but when I tried to resync with CSSM on Web Ui (on FDM), it doesn't work.

 

How can I fix this problem?

1 Accepted Solution

Accepted Solutions

I suggest generating a new registration token in the CSSM portal, un-register the FMC in the FMC GUI, and then re-register the FMC.

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6 Replies 6

Marvin Rhoads
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From the cli run "ping system tools.cisco.com".

The system keyword tells it to use the management interface and DNS server associated there vs. a data interface (and possibly a different DNS server).

FPR2110.png

I checked ping system "host", and it works.

but I still have problem...

Please check your smart licensing portal to see if there is an issue with the license.

If all is good, then I would suggest re-registering the FDM with smart licensing.

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Thank you for reply Marius Gunnerud.

Here is software.cisco.com license issue about the device. And it happened last September.

FPR2110.png

SN is FPR Chassis's number.

I suggest generating a new registration token in the CSSM portal, un-register the FMC in the FMC GUI, and then re-register the FMC.

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If ping from system works, then I suggest removing the FMC entry from CSSM and then re-registering it.

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