04-04-2012 11:20 PM - edited 03-10-2019 05:39 AM
Hello,
I am facing a problem applying licenses on 2 different WS-SVC-IDSM2-BUN (installed on core switches). I keep getting the attached error.
I tried using CLI & GUI, same thing. I even contacted cisco licensing and they sent me the license files themselves, but still same issue. Any idea why the license installation is failing? I tried to check for any possible bugs but couldn't match any.
thanks,
E.B:.
Solved! Go to Solution.
05-02-2012 12:38 AM
Hi, try downloading the license using the IPS link for "OS 6.x and earlier" (although you have 7.x) since this link doesn't require PID and the downloaded license will be bound just to the SN of your IPS without its PID.
04-06-2012 10:02 AM
What version of software are the IDSM modules currently running. Feel free to PM me one of the license keys and the show ver output from the corresponding IDSM for me to review.
04-06-2012 11:03 AM
i have attached the show version of the IDSM-2 module
04-09-2012 07:56 AM
Sorry. Missed the attachment. Open the license key in Wordpad and make sure the PID and serial number match what is listed in the show ver output. Is the output raw text or do you see XML tags such as CISCO_WT_ARTIFACTS? If raw text, you likely have an older pre-6.1 license format and will need to open a case with our licensing team to have a new 6.1+ license generated.
05-02-2012 12:38 AM
Hi, try downloading the license using the IPS link for "OS 6.x and earlier" (although you have 7.x) since this link doesn't require PID and the downloaded license will be bound just to the SN of your IPS without its PID.
05-02-2012 12:44 AM
I tried that and it worked! That's weird, according to Cisco it seems the product was initially registered with them using the SN without the PID, which made the confusion.
10x
05-02-2012 02:19 PM
Be aware that we have seen issues when running the legacy license on sensors running 7.x. The bug below is one example. I would suggest you open a case with our licensing team to get you the proper license for the IDSM2 in question.
05-02-2012 10:54 PM
Hi Todd,
Thanks for your feedback, actually the licensing team told me also the same i.e. to download using 6.x link
regards,
E.B.
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